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Answered

How can I opt out of backup manager?

Uriel G 2 months ago in Customer Service / Addon Product • updated by Carlos D (Content Marketing Coordinator) 2 months ago 3

I got a notification that I'm in a backup manager free trial, and after that I'll be charged in automatic, but as it is not a service I use I'm not interested in paying the fee.

How can I remove the service from my account?

Regards.

Answer

If you feel that you do not want the added protection the Backup Manager affords you, you can simply cancel the service anytime within the first 90 days of your trial by logging into your Account Management Panel and selecting the My Subscriptions option. It's that easy.

0
Answered

Cancel SSL Auto-renew

I want to cancel the SSL certificate upon its renewal date. How do I turn off the auto renew feature?

0
Answered

How Can I Verify the Contact Information for My Domain?

rlake001 1 week ago in Customer Service / Domain Registration • updated 1 week ago 2

We recently transferred a domain to inmotion. It is now registered on tucows. I noticed that it is protected and I want to verify the technical and administrative contacts. How can I do this?

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Answered

If I schedule backup every X days, will the new data overwrite the old data?

I'm new using the backup manager. I selected for my home directory to back up every 3 days. It said my website was too big and I need a new 10GB block so I bought it. What I don't understand is if my back up will overwrite the old backup every 3 days re-using my 20GB space or they will pile up every time asking me to buy new blocks. 

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Answered

I got Billed for 3,88, and it's suppouse i have no service.... so i want to know how and why ?

... so i want to know how and why  if i can't even login or find my user domin how do i got billed....

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Answered

How do I cancel my subscription?

Jose C Abrams 3 weeks ago in Customer Service • updated by Carlos D (Content Marketing Coordinator) 3 weeks ago 2

I want to cancell my subscription. What do I have to do?

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Answered

How do I register a domain with .ng?

I am Nigeria-based. I desire to have a domain name ending with ng. E.g. ajulu.com.ng

Answer

Hello Ajulu,

Thank you for contacting us about hosting a domain that ends in ".ng" While you can't register the domain through us, you can still host any website on our servers. I recommend registering the domain with a registrar that sells .ng URLs, then pointing to our Nameservers.

Thank you,

John-Paul

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Answered

How do I Get Help with My Account?

Robert 1 month ago in Customer Service • updated by Carlos D (Content Marketing Coordinator) 1 month ago 1

you don't have any domains to manage. Where is my domain?

receipt: IMH-###-######-#

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Answered

How do I Change My Hosting Subscription Term to Month to Month?

Is there any way I can go to a month to month payment. Right now it is just not feasible to do the yearly payment for me.