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Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!


Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

+3
Answered

How can I opt out of backup manager?

Uriel G 1 year ago in Customer Service / Addon Product updated by Carlos D (Content Marketing Coordinator) 1 year ago 3

I got a notification that I'm in a backup manager free trial, and after that I'll be charged in automatic, but as it is not a service I use I'm not interested in paying the fee.

How can I remove the service from my account?

Regards.

Answer

If you feel that you do not want the added protection the Backup Manager affords you, you can simply cancel the service anytime within the first 90 days of your trial by logging into your Account Management Panel and selecting the My Subscriptions option. It's that easy.

+1
Answered

I want to Cancel my Auto Renewal

kleinschmidt.gc 9 months ago in Customer Service updated by John-Paul B (Content Marketing Coordinator) 9 months ago 1
0
Answered

Is there any payment method other than credit card

debussyster 5 days ago in Customer Service / Billing updated by Alyssa K 5 days ago 1

Hi, I hope to pay my bills in other payment methods, Is there any payment method other than credit card? thank you.

Answer
Alyssa K 5 days ago

Hello debussyster, 


Thank you for your question regarding payment methods. It should be possible to pay for your subscription via alternate methods, however you will need to contact our Customer Service team for assistance with that:

https://www.inmotionhosting.com/support/billing/how-to-contact-customer-service/

Best Regards, 

Alyssa K. 

0
Answered

What server should I upgrade to?

Ami Sender 5 days ago in Customer Service / Hosting updated by Alyssa K 5 days ago 1

I currently have a VPS-1000HA-S plan and running out of resources... 

What will be the best upgrade plan for me?

Answer
Alyssa K 5 days ago

Hello Ami, 


Thank you for your question regarding upgrading. One option would be to upgrade your VPS to the 2000HA-S or 3000HA-S to have access to additional system resources. I recommend reviewing the VPS hosting plans and their specifications below:

https://www.inmotionhosting.com/managed-vps-hosting

The other option is to upgrade to a Dedicated Hosting plan that will give you total control over your system resources and availability. I recommend reviewing our Dedicated Hosting plans to see if this option is better suited for your needs:

https://www.inmotionhosting.com/dedicated-servers

Best Regards, 

Alyssa K. 

0
Answered

What is the phone number for customer service?

davidwlohman 6 days ago in Customer Service updated by Arnel C (Content Marketing Coordinator) 5 days ago 1

what is the telephone number to US based customer service?

Answer

Hi, Duke! Sorry to hear you're having trouble finding what you're looking for. You should be able to update your financial information by logging in to AMP. Once there, you can change your credit card and update your billing information. If you cannot log in, here is a guide on changing your AMP password. If you run into trouble, please contact our live Customer Service team and they'll be able to assist you with any billing issues by directly checking your account!

0
Answered

AMP Login issues

I cannot log into AMP and the password reset isn't working.

Answer
Alyssa K 3 weeks ago

Hello, 

Thank you for your questions, I apologize for the frustration. InMotion Hosting is open 24/7 and our call center agents are currently attempting to process higher than normal call volumes. We appreciate your patience as our agents work to address your concerns. 

Best Regards, 

Alyssa K.