--- title: "Hacked Site Repair: What to Expect from InMotion Hosting" description: "Your site is down, flagged by browsers, or full of links you never added, and you need it clean again. InMotion Hosting's hacked site repair service removes the malicious code, updates software with s..." url: https://www.inmotionhosting.com/support/product-guides/web-design-services/hacked-site-repair/ date: 2026-10-08 modified: 2026-10-08 author: "Derrell" categories: ["Web Design Services"] type: post lang: en --- # Hacked Site Repair: What to Expect from InMotion Hosting TL;DR (AI Generated) InMotion Hosting's hacked site repair service removes the malicious code, updates software with security gaps, and covers the site for 30 days afterward. The Hacked Website Repair page lists one set of repair features for the service, and the two plans differ by completion target and price: Hacked Site Repair Priority targets 24 hours and Hacked Site Repair Standard targets 48 hours. Tip: Care Plus, Care Pro, and Care Business include proactive Hacked Site Repair, so the team can act if the site is hacked again. Basic summary Your site is down, flagged by browsers, or full of links you never added, and you need it clean again. InMotion Hosting’s hacked site repair service removes the malicious code, updates software with security gaps, and covers the site for 30 days afterward. By the end of this guide you will know what the repair includes, how long it takes, and how to keep the site clean. ## Signs You May Need a Hacked Site Repair You may need a hacked site repair if your site was disabled for malware, shows errors, or behaves in ways you did not set up. The most common signs are: - The site was disabled because of malware. - The site shows broken or unwanted links. - The site no longer loads or shows errors. - The site has been trashed or defaced. - Browsers show a warning before visitors can reach the site. Want to confirm the problem first? Read [I Think My Website Has Been Hacked](/support/website/i-think-my-website-has-been-hacked/) to diagnose the site yourself. If you would rather hand it off, here is how the repair works. ## What to Expect During a Hacked Site Repair The InMotion Hosting Professional Website Services team cleans your WordPress files and databases. Priority targets completion within 24 hours and Standard within 48 hours. Most repairs finish within 2 to 3 business days, and the clock depends on when the team receives your login credentials and any premium plugin or theme files. The team needs your login details to reach the site. Never send passwords in a plain email. Ask your project manager how to share them securely. The repair follows four steps: 1. **Malware removal request:** the team uses your login credentials (File Transfer Protocol (FTP) or Secure Shell (SSH), cPanel, or the hosting account) to reach the WordPress files and databases. It can restore a site that is offline. 2. **Baseline scanning:** the team scans the WordPress data to understand what happened. 3. **Secure backups:** the team backs up the site before it changes anything, keeps you informed, and sends a detailed report of its findings. 4. **Total removal:** the team removes the malicious code and files, and works to remove your site from blocklists. Premium plugins and themes need extra care. If the team finds any it does not have, it sends you a list of the missing files and asks for their latest versions. Work continues in the background, and the team uploads the files once they arrive. Next, compare the two plans to see which completion target fits your situation. ## What Hacked Site Repair Standard and Priority Include The Hacked Website Repair page lists one set of repair features for the service, and the two plans differ by completion target and price: Hacked Site Repair Priority targets 24 hours and Hacked Site Repair Standard targets 48 hours. Both are a one-time fee. For current pricing, visit the [Hacked Website Repair page](https://www.inmotionhosting.com/services/hacked-website-repair). | Feature | Hacked Site Repair Standard | Hacked Site Repair Priority | | --- | --- | --- | | Completion target | 48 hours | 24 hours | | Malicious code removal | Included | Included | | Software and security updates | Included | Included | | Blocklist removal | Included | Included | | Backups before changes | Included | Included | | Findings report | Included | Included | | 30 days of coverage after the repair | Included | Included | These are completion targets, not promised finish times. Your credentials and any premium files set the pace, which is why most repairs land in the 2 to 3 business day range described earlier. The 30-day coverage works like this: if your site is hacked again within 30 days of the repair, the team resolves it. Before you decide, see what happens to your content during the work. **Get Your Hacked Website Fixed Quickly and Safely** Our experts quickly remove malware, recover lost files, and restore your WordPress site’s security – getting you back online fast and ready for business. [Fix My Hacked Website Now](https://www.inmotionhosting.com/services/hacked-website-repair?mktgp=t&irgwc=1&affiliates=5001860&utm_campaign=Jumbotron&utm_source=supportcenter&utm_medium=cta&utm_term=pro-websites-cta4) ## Data Preservation During Website Restoration The team works to preserve as much of your content and data as possible during a restoration. It starts from the most recent secure backups, and it backs up the site again before making any change. No backups? The team uses advanced recovery techniques to retrieve as much data as it can. Either way, you are told which files were compromised. A clean site can still run old software, which is the next thing to look at. ## Addressing Outdated Software, Themes, or Plugins Outdated software, themes, and plugins can cause security, performance, and compatibility problems. They are also a common way into a site, because the details of security holes in old versions are often public. During the repair, the team assesses your site and tells you what is out of date. If your setup cannot support current technology, you have two options: 1. **Keep the old setup:** this carries a higher risk of reinfection. 2. **Rebuild or update:** this gives you better security, performance, and stability. The choice is yours. To learn what the rebuild option involves, read [WordPress Website Rebuild: What It Is and What’s Included](/support/product-guides/web-design-services/wordpress-website-rebuild/). Whichever you pick, add a layer that watches the site after the repair. ## Preventing Reinfection with Monarx Security If your site is on non-Shared hosting, InMotion Hosting recommends adding Monarx Security after the repair. Monarx is anti-malware software for PHP sites. It looks for threats such as web shells (scripts an attacker uploads to control a site remotely), phishing pages, and mailers (scripts that send spam email). To learn more, read [What is Monarx Security?](/support/security/monarx-security/) Monarx works in two ways. Viewing Monarx activity is free through cPanel, WHM, or Control Web Panel (CWP). In WHM, this view is called Detect mode, as described in [How to Use Monarx Security’s “Detect” Mode](/support/security/monarx-security-detect-mode/). The second option goes further: it detects, isolates, and cleans malicious files automatically, without you having to step in (the Detect mode article calls this Protect mode). To add automatic malware removal, log in to the [Account Management Panel (AMP)](https://secure1.inmotionhosting.com/amp) and open **Marketplace**. In the **Security** section, find the **Monarx Security** card (“Automatic detection and removal of malicious files”) and select **Add to Plan**. On the order page, choose your plan under **Subscription**, choose a **Term**, select **ADD TO CART**, and then check out. The **Subscription** menu shows which of your plans can add Monarx Security. **Tip:** Care Plus, Care Pro, and Care Business include proactive Hacked Site Repair, so the team can act if the site is hacked again. The base InMotion Care plan does not. See [InMotion Care WordPress Maintenance Plans: What’s Included and FAQs](/support/product-guides/web-design-services/inmotion-care-faqs/) for the details. ## How to Get Started with Hacked Site Repair To start, contact the InMotion Hosting Sales team. Hacked Site Repair has no self-service checkout, so Sales helps you choose between Standard and Priority before any work begins. You can compare the plans first on the [Hacked Website Repair page](https://www.inmotionhosting.com/services/hacked-website-repair). After you sign up, a project manager becomes your point of contact. To see what happens next, read [Getting Started with InMotion Hosting Professional Website Services](/support/product-guides/web-design-services/getting-started-professional-website-services/). 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