2011.12.09 9:50am EST
Our System Administration Team has identified a routing issue within our network hindering some of our VPS and fully Dedicated customers’ ability to reach their servers. This is not affecting any of our shared servers.
We are working to identify the source of the issue and resolve it as quickly as possible. If you think you are affected by this, please perform a ping/tracert, and send the results to email@example.com.
Should you wish to call, feel free, but queue times may be a bit longer than normal. We sincerely apologize for any inconvenience this may have caused you and appreciate your patience.
2011.12.09 10:30am EST
After further review, our System Administration Team believes to have found the cause of this morning’s routing issue, and is currently taking steps to resolve the issue.
2011.12.09 1:30pm EST
Our System Administration Team believes they have successfully resolved most of the routing issues form this morning, however a few Dedicated servers may still be experiencing problems. If you continue to experience problems, please contact our support department for further assistance.