---
title: "How To Provide Support as a Reseller"
description: "As a reseller you can provide support for your customers based on your availability and resources. Providing support is certainly not a requirement. For example, you could provide support only to..."
url: https://www.inmotionhosting.com/support/product-guides/reseller-hosting/how-to-provide-support-as-a-reseller/
date: 2016-02-02
modified: 2021-03-08
author: "Christopher Maiorana"
categories: ["Reseller Hosting"]
type: post
lang: en
---

# How To Provide Support as a Reseller

As a reseller you can provide support for your customers based on your availability and resources. Providing support is certainly not a requirement. For example, you could provide support only to customers who purchase a support package. InMotion Hosting offers free support 24 hours a day; but if your enterprise is operating on a smaller scale you might not have the capacity for 24-hour support. You can determine a schedule that works best for you.

## How to Determine your Support Availability

Your hours of operation are determined by you. If you can afford to be available 24/7 then your customers may certainly appreciate it; but if you have set hours you would like to keep, you should let your customers know beforehand.

You can determine your hours of availability on a few different factors.

- **Consider your average customer’s hours.** If your customers are primarily open during normal business hours then you may want to consider covering the hours between 9:00 AM and 5:00 PM.
- **Coast to Coast?** If you have customers across the country you may need to compensate for time differences.
- **Phone? Chat? Ticket?** Part of your availability will be determined by the kind of support you are offering. If you have a phone support option for your customers you must make sure you have enough staff available to answer every call, otherwise you may hurt your brand.

## HelpDesk Software Available in Softaculous

In your reseller account, you can install virtually any popular HelpDesk software in accordance with our terms of service. For a fast and easy option you can also consider trying out the software available in your Softaculous installer.

Here is a list of some support software available in **Softaculous** > **Customer Support**:

- **Vision Helpdesk** Helps you launch a ticket system with support for multiple brands and a customizable customer portal.
- **osTicket** is an open-source ticket system helps field multiple support requests through email or contact forms.
- **Live helper chat** launches a live support chat.

These are a small sample of the full support options you have at your disposal.