---
title: "How to Get Support for InMotion Central"
description: "If you need help troubleshooting a website or server issue, you can access help options right from InMotion Central Support is available for your team via ticket request or live chat. This guide will..."
url: https://www.inmotionhosting.com/support/product-guides/central/help/get-support/
date: 2022-10-01
modified: 2025-06-10
author: "Jesse Owens"
categories: ["Help"]
tags: ["Central Product Guide"]
type: post
lang: en
---

# How to Get Support for InMotion Central

![How to Get Support from Platform InMotion - article image](https://www.inmotionhosting.com/support/wp-content/uploads/2023/07/get-support-hero-1024x538.png)

If you need help troubleshooting a website or server issue, you can access help options right from InMotion Central Support is available for your [team](https://www.inmotionhosting.com/support/product-guides/wordpress-hosting/central/teams/management/) via ticket request or live chat. This guide will show you how to get support directly from InMotion Central.

- [Get Support For a Team](#team)
  - [Starting a Chat](#team-chat)
  - [Submitting a Ticket](#team-ticket)
  - [Viewing Requests](#team-request)

## Get Support For a Team

### Starting a Chat

1. [Log into InMotion Central](https://central.inmotionhosting.com/login).
2. Click **Teams** on the main menu.
3. Click on the name of the Team you want to work with.![Accessing Teams in Platform InMotion](https://www.inmotionhosting.com/support/wp-content/uploads/2023/12/Platform-InMotion-Teams.png)
4. Click the **Requests** sub-menu.
5. Click the **Live Chat** button on the top right.![Start a Chat for your Team in Platform InMotion](https://www.inmotionhosting.com/support/wp-content/uploads/2023/12/Platform-InMotion-Teams-Chat.png)
6. In the chat window, type a brief summary of your question, the Subscription that’s impacted, and click **Start Chat**.

### Submitting a Ticket

1. [Log into InMotion Central](https://central.inmotionhosting.com/login).
2. Click **Teams** on the main menu.
3. Click on the name of the Team you want to work with.
4. Click the **Requests** sub-menu.
5. Click the **Open a Ticket** button on the top right.![Open a Ticket action button](https://www.inmotionhosting.com/support/wp-content/uploads/2023/12/Platform-InMotion-Teams-Open-Ticket.png)
6. There will be a pop-up window where you can enter your issue in the **Subject** field.![Creating the Ticket Request For Your Team](https://www.inmotionhosting.com/support/wp-content/uploads/2023/12/Platform-InMotion-Teams-Create-Ticket.png)
7. Choose a **Category** from the dropdown list. The options are *Technical Support* or *Billing*.
8. Enter a **Description** for your issue.
9. Click the **Send** button. After submitting a ticket request, it will be listed on the *Requests* page with the subject, created at time/date, last activity time/date, and status.

### Viewing Requests

1. [Log into InMotion Central](https://central.inmotionhosting.com/login).
2. Click **Teams** on the main menu.
3. Click on the name of the Team you want to work with.
4. Click the **Requests** sub-menu. You will then see a list of your closed and open support tickets for your team. Click on the ticket name to view the ticket details.![Viewing Team Requests](https://www.inmotionhosting.com/support/wp-content/uploads/2023/12/Platform-InMotion-Teams-Click-Ticket.png)
5. With an **Open Ticket**, you have the ability to add comments and updated information to the ticket. With a **Closed Ticket** (as shown below), you can view the entire exchange between you and Support agents.![Viewing Team Requests](https://www.inmotionhosting.com/support/wp-content/uploads/2023/12/Platform-InMotion-Teams-View-Ticket.png)

Now you know how to get Support within InMotion Central. We look forward to helping you build and manage successful WordPress sites.