The connectivity issue which interrupted service to our East Coast Data Center has been resolved at this time. We suspect the issue was due to hardware failure that one of our bandwidth providers had to address. Please let us know if any connectivity issues persist.
While our Systems Team is working with our bandwidth provider to resolve the connection issue to our East Coast Data Center, connectivity to the data center may be intermittent.
We sincerely apologize for the inconvenience, and appreciate your patience.
Our Systems Administration Team has identified a connectivity issue outside our network hindering many of our customers’ ability to reach us and their sites in the East Coast Data Center. Our System Administrators are working with our data center to identify the exact cause of the issue and work with the appropriate provider(s) to effect a resolution as quickly as possible. We sincerely apologize for any inconvenience this may be causing and appreciate your patience.
We will be updating here and on Twitter as soon as more information is available. Please understand that there is a higher than normal call volume at this time, so it may take a little longer than usual for our Support Team to be able to respond.