---
title: "Important Update: Changes to How You Submit Technical Support Tickets"
description: "Effective May 1, 2025, all Technical Support tickets must be submitted via your Account Management Panel (AMP). Direct emails to support@inmotionhosting.com will no longer be supported. We’re..."
url: https://www.inmotionhosting.com/support/news/changes-to-technical-support-tickets/
date: 2025-04-29
modified: 2025-04-30
author: "Derrell"
image: https://www.inmotionhosting.com/support/wp-content/uploads/2025/04/Conceptual-Content-Solid-2-IMH-Red-1.png
categories: ["News / Announcements"]
type: post
lang: en
---

# Important Update: Changes to How You Submit Technical Support Tickets

![Changes to How You Submit Technical Support Tickets - Hero Image](https://www.inmotionhosting.com/support/wp-content/uploads/2025/04/How-To-Submit-Technical-Support-Tickets-1024x538.png)

**Effective May 1, 2025, all Technical Support tickets must be submitted via your Account Management Panel (AMP). Direct emails to support@inmotionhosting.com will no longer be supported.** We’re making this change to improve your experience with our Technical Support team, and we want to make sure you’re fully prepared.

## **Why We’re Making This Change**

To better serve you, we are streamlining the support process by requiring all tickets to be submitted through your[ Account Management Panel (AMP)](https://www.inmotionhosting.com/support/amp/submitting-and-checking-on-status-of-tickets/#submit-support-request).

Submitting tickets through AMP offers key benefits:

- ✅ Automatic verification of your account
- ⚡ Faster response times from our support team
- 🔐 Enhanced security for your account and personal information
- 🎯 Fewer delays caused by unverified or incomplete requests****

By eliminating direct email submissions, we can focus our resources on responding to verified inquiries more quickly and efficiently.

## **How to Submit a Verified Ticket**

It’s easy! Just follow these steps:

1. Log in to your [Account Management Panel (AMP)](https://secure1.inmotionhosting.com/amp).
2. Click on the **Get Help** button under the **Manage My Account **section of the AMP main page.
3. In the **Submit a verified ticket to Billing or Technical Support** section, choose a **Department**.
4. Complete the form with your issue details and click **Submit**.

Your contact is automatically verified during this process, helping us assist you more effectively. For a complete walkthrough, visit our [Support Center article on submitting tickets](https://www.inmotionhosting.com/support/amp/submitting-and-checking-on-status-of-tickets/#submit-support-request).

## **What Happens if You Still Email Us?**

We will continue to monitor unverified emails sent to support@inmotionhosting.com until **May 1, 2025**. After that, direct emails will no longer generate a support ticket. Please update your workflows now to avoid any interruptions in support.

## **Questions?**

We’re here to help! If you have any questions about this change or need help navigating the AMP, don’t hesitate to [reach out to us](https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/) or consult our [Support Center](https://www.inmotionhosting.com/support/).

The Technical Support team is available 24/7 and the Customer Service department is available from 9AM – 9PM ET, Monday – Friday via phone or chat. If you need immediate assistance with your support request, please start a [Live Chat](https://secure1.inmotionhosting.com/amp/chat/survey) session with us or give us a call at 757-416-6575.