Scheduled Network Maintenance 3/16/2016

This maintenance has already been completed and implemented.

Issue: Scheduled Network Maintenance: Account Management Panel
Who is impacted? All customers attempting to access their Account Management Panels
Time of Maintenance: March 16, 2016 11pm PST
Expected Duration: Expected AMP downtime less than 30 minutes

Additional information

All customers will not be able to access their Account Management Panel(AMP), update billing information, or order new services during the maintenance. This will not affect customers websites, email, or cPanel accounts.The maintenance window will also affect our Support Department’s ability to access accounts during this time. If you have additonal questions or concerns please feel free to leave a comment below and a Customer Community member will be happy to address it.

Thoughts on “Scheduled Network Maintenance 3/16/2016

    • Hello Bob,

      We’re very sorry to hear that you have been having performance issues with your hosting account. The current issues were temporary due to other unplanned server maintenance activities coinciding with existing schedules of work on the network. If you are having continuing performance issues, please submit a request to our live technical support team for a review of your account. They can give you an assessment of your account identifying the cause of the slowness.

      If you have any further questions, please let us know.

      Kindest regards,
      Arnel C.

    • Hello John,

      Apologies for the interruption in service. As you have stated, everything should be up and running. If you have any further questions, please let us know.

      Kindest regards,
      Arnel C.

    • Hello JimO,

      We’re very sorry to hear that your websites were not available during the network maintenance. The current issues were temporary due to other unplanned server maintenance activities coinciding with existing schedules of work on the network. This issue has been fixed since and your website should be up and running. If you continue to have issues, please contact our live support team immediately.

      If you have any further questions, please let us know.

      Kindest regards,
      Arnel C.

  • We have had loads of trouble since upgrading to VPS a couple of weeks ago. My business cannot afford this. Our service relies heavily on the backend. The website has either been terribly slow or down, which is damaging my business. If it is not fixed VERY soon, I am going to have to switch hosting companies. 

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