Connection Issue

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UPDATE

In order to mitigate the recent connection issue on the network, a new shared IP has been assigned to ecbiz97. Our Systems Team has lowered the TTL (Time to Live) on DNS records to expedite DNS propagation. At this time, customers on ecbiz97 who are still awaiting DNS propagation may be able to help speed the process by flushing their local DNS cache. Once again, we thank everyone for their patience and we apologize for the inconvenience.

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UPDATE

At this time services have been restored for the majority of customer. The only exception at this time are customers who have sites housed on ecbiz97, though these sites should resume normal operation shortly.

Again we apologize for any inconvenience or frustration this brief period of intermittent service caused our customers.

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Our Systems Administration Department has identified a connectivity issue which may be hindering customers’ ability to see their sites which are housed in our East Coast Data Center. Additionally, this connectivity issue is affecting our online Sales and Support chats. Please bear with us while our Systems Team works to identify the exact problem and coordinate with the our network provider(s) to implement a resolution as quickly as possible. We sincerely apologize for any inconvenience this may be causing you and appreciate your patience.

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