---
title: "Train Spam Experts – Email Not Spam"
description: "In this article: Learn how to Train Spam Experts for Emails Not Spam Occasionally, you may be anticipating emails that should not be classified as spam. Spam Experts can be trained so that it does..."
url: https://www.inmotionhosting.com/support/email/spam-experts/train-spam-experts-email-not-spam/
date: 2019-11-12
modified: 2024-05-13
author: "InMotion Hosting Contributor"
categories: ["Spam Experts"]
type: post
lang: en
---

# Train Spam Experts – Email Not Spam

In this article:

- [Learn how to Train Spam Experts for Emails Not Spam](#train-not-spam)

Occasionally, you may be anticipating emails that should not be classified as spam. Spam Experts can be trained so that it does not filter those emails. The process requires that you have a copy of the email saved as either a .eml or .msg file format. This tutorial will walk you through the steps to use the **Train not spam** option within Spam Experts.

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## Train Email as Not Spam

1. [Log into your SpamExperts account dashboard](https://www.webhostinghub.com/help/learn/everything-email/how-to-log-into-spam-experts).
2. Click on the **Train not spam** under the General section of the Spam Experts menu (displayed in the left column).
3. Click on the **browse** field to select the email that you’re going to use to train Spam Experts.
4. Click on the **Upload** button.

[![click on Train Not Spam menu item](https://www.inmotionhosting.com/support/wp-content/uploads/2019/11/train-not-spam-imh-1-1024x350.png)](https://www.inmotionhosting.com/support/wp-content/uploads/2019/11/train-not-spam-imh-1.png)

After the file is uploaded you should get a green confirmation message saying it was successfully uploaded. At this point, Spam Experts will have been trained to recognize your spam email as *not spam*.

[![](https://www.inmotionhosting.com/support/wp-content/uploads/2019/12/train-not-spam-imh-2-1024x454.png)](https://www.inmotionhosting.com/support/wp-content/uploads/2019/12/train-not-spam-imh-2-1024x454.png)

Click on this link to learn about the [Spam Experts Quarantine Tool](https://www.inmotionhosting.com/support/email/spam-experts/spam-quarantine/). For the opposite problem, see our guide on [training email as spam](https://www.inmotionhosting.com/support/email/spam-experts/spam-experts-train-email-as-spam/).