---
title: "How to Report an Email as Not Spam in SpamExperts"
description: "If you have emails that get blocked by SpamExperts that are not actual spam, you can report it so that the algorithm gets more efficient and have them removed. In this article, we will demonstrate..."
url: https://www.inmotionhosting.com/support/email/spam-experts/report-email-as-not-spam/
date: 2017-01-26
modified: 2024-05-13
author: "Scott Mitchell"
categories: ["Spam Experts"]
type: post
lang: en
---

# How to Report an Email as Not Spam in SpamExperts

If you have emails that get blocked by SpamExperts that are not actual spam, you can report it so that the algorithm gets more efficient and have them removed. In this article, we will demonstrate how to report spam email as false positives in your SpamExperts dashboard.

## Using the Report Not Spam Tool

1. [Log into your SpamExperts account dashboard](/support/email/log-in/).
2. [![](/support/images/stories/email/spam-experts/report-not-spam/01-click-spam-quarantine.png)](/support/images/stories/email/spam-experts/report-not-spam/01-click-spam-quarantine.png) Click on the **Spam Quarantine Spam** icon.
3. [![](/support/images/stories/email/spam-experts/report-not-spam/02-click-subject.png)](/support/images/stories/email/spam-experts/report-not-spam/02-click-subject.png) Click on the link in the **Subject** field for the email that is not spam.
4. [![](/support/images/stories/email/spam-experts/report-not-spam/03-click-download.png)](/support/images/stories/email/spam-experts/report-not-spam/03-click-download.png) Click on the **Report Spam** icon.
5. [![](/support/images/stories/email/spam-experts/report-not-spam/04-save-file.png)](/support/images/stories/email/spam-experts/report-not-spam/04-save-file.png) Click on the **Download as .eml** button.
6. [![](/support/images/stories/email/spam-experts/report-not-spam/05-click-dashboard.png)](/support/images/stories/email/spam-experts/report-not-spam/05-click-dashboard.png) Select the **Save File** radio button and click **OK** to save it to your local machine.
7. [![](/support/images/stories/email/spam-experts/report-not-spam/06-click-report-not-spam.png)](/support/images/stories/email/spam-experts/report-not-spam/06-click-report-not-spam.png) Click on the **Dashboard** in the left hand menu.
8. [![](/support/images/stories/email/spam-experts/report-not-spam/07-click-browse.png)](/support/images/stories/email/spam-experts/report-not-spam/07-click-browse.png) Click on the **Browse** button.
9. [![](/support/images/stories/email/spam-experts/report-not-spam/08-click-file-and-save.png)](/support/images/stories/email/spam-experts/report-not-spam/08-click-file-and-save.png) Select the file from your local machine and click **Save**.
10. [![](/support/images/stories/email/spam-experts/report-not-spam/09-click-upload.png)](/support/images/stories/email/spam-experts/report-not-spam/09-click-upload.png) Click **Upload**.

[![](/support/images/stories/email/spam-experts/report-not-spam/10-success.png)](/support/images/stories/email/spam-experts/report-not-spam/10-success.png)

After the file is uploaded you should get a green confirmation message saying it was successfully sent.