---
title: "Problems Sending Email, Receiving is Fine"
description: "If you are unable to send email, but can receive you should first verify that you have your email client configured properly. Below are the SMTP SSL and Non SSL settings. You should use one of the..."
url: https://www.inmotionhosting.com/support/email/problems-sending-email-receiving-is-fine/
date: 2020-01-21
modified: 2024-05-13
author: "InMotion Hosting Contributor"
categories: ["Email"]
type: post
lang: en
---

# Problems Sending Email, Receiving is Fine

If you are unable to **send** email, but can **receive** you should first verify that you have your **email** client configured properly. Below are the SMTP SSL and Non SSL settings. You should use one of the following:

| SMTP Settings |
| --- |
| Non SSL Settings | SSL Settings |
| **Incoming Server:** mail.example.com **Outgoing Server:** mail.example.com **Username:** Your full e-mail address **Password:** Your e-mail account password **Incoming Port:** POP3 110 or IMAP 143 **Outgoing Mail server (SMTP) Port:** 587 **SSL:** NO SMTP Authentication Required Secure Authentication or SPA needs to be turned off | **Incoming Server:** secure##.inmotionhosting.com **Outgoing Server:** secure##.inmotionhosting.com **Username:** Your full e-mail address **Password:** Your e-mail account password **Incoming Port:** POP3 995 or IMAP 993 **Outgoing Mail server (SMTP) Port:** 465 **SSL:** YES SMTP Authentication Required Secure Authentication or SPA needs to be turned off |

If you are unsure how to make the above changes, we recommend reviewing our [Email: Getting Started Guide](https://www.inmotionhosting.com/support/email/getting-started-guide-email/).

## Port 25 blocking

If you cannot send mail, the problem is likely a restriction by your ISP (Internet Service Provider) as many block the normal sendmail port **25**, due to their own security concerns. This can be the case even if sending was working recently as some ISP’s roll these changes through without warning.

Checking if Port 25 is blocked

For the average user, the easiest way to find out if port **25** is being blocked is to contact your ISP and ask them. For the advanced user, we’ve included directions below to test port **25** blocking via [Telnet](https://www.inmotionhosting.com/support/server/ssh/check-if-port-blocked-telnet/) and the command-line interface.

To test if port **25** is blocked, open your command line on your local computer. For windows users, you can access this via **start > run > cmd**. Mac users can use the “*Terminal*” application. Once on the command line, type: (Note! Be sure that you replace example.com with your actual domain name)

telnet example.com 25
**Please note:** Telnet is disabled on newer versions of Microsoft Windows. If you receive an error similar to,”*Windows cannot find ‘telnet*‘”, you may need to enable telnet. Please see our article on [Enabling telnet on a Windows computer](https://www.inmotionhosting.com/support/website/enable-telnet/)

If you get no response or a failure, port **25** blocking is the likely issue. It is NOT port **25** blocking if you receive a response similar to this:

220-servername.inmotionhosting.com 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

## Port 25 blocking – Fixes

If your ISP does block port **25**, you can work around it in one of three ways:

### **The Preferred Solution**

As your ISP is blocking port **25**, the preferred solution is to use the outgoing mail server provided by your ISP. As each Internet Service Provider has different settings you will need to use (such as username and password, smtp server…), you will need to contact your ISP for the correct settings. We do have alternate solutions to this which involve going over port **465** or **587** instead of **25**, however if your ISP begins to block **465** or **587** in the future, you will once again be unable to send email.

#### Alternative Solution #1

Beginning in late March 2010, we are updating many of our servers to run SMTP over port **587** as well as port **25**. **If your ISP is blocking port 25, simply change your SMTP port number to 587.** This setting is usually found in the advanced settings of your email client. Please see the end of this article for more details.

#### Alternative Solution #2

Use the **secure**, or SSL, port for outgoing mail. This will involve selecting the setting “*this server requires a secure connection (SSL)*” in your mail program. You only need to make this change for the outgoing mail server. Once you check that box, then change the port listing from **25** to **465** and save the changes. These settings are usually found in the advanced settings of your email client. Please see the end of this article for more details.

You will also want to change the outgoing server name to *secure##.inmotionhosting.com*, secure## being the secure alternative of the actual server you are on. For example, if your Welcome Email states that your account is on *biz54.inmotionhosting.com*, your outgoing server name should be *secure54.inmotionhosting.com*.

If you are unsure, please contact our [live tech support team](https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/). This option will work in most cases, however we cannot guarantee that your internet service provider will not some day in the future begin to block port **465**. Below are instructions to change the ports for the most common Email Clients.

-
  - [Outlook 2002 and Outlook 2003](#outlook-2002)
  - [Outlook 2007](#outlook-2007)
  - [Outlook 2010](#outlook-2010)
  - [Outlook 2013](#outlook-2013)
  - [Outlook Express 5.x and 6.0](#outlook-express)

- [Windows Live Mail 2008, 2009, 2011](#live-mail)
- [Mac Mail](#mac-mail)
- [Microsoft Entourage](#entourage)
- [Thunderbird](#thunderbird)

## How to update your SMTP port and SSL settings

In most email clients, the SMTP port and SSL settings are updated on the same settings page, and that page is generally in the advanced settings. The directions below will assist you in finding where to change these settings:

[![](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_2003_advanced.jpg)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_2003_advanced.jpg)

### Outlook 2002 and Outlook 2003

1. Start **Outlook**.
2. On the Tools menu, click **E-mail Accounts**.
3. Click View or change existing e-mail accounts, and then click **Next**.
4. Click your account, and then click **Change**.
5. Click **More Settings**.
6. Click the **Advanced tab**.

[![Outlook 2007 email settings](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_2007_advanced.jpg)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_2007_advanced.jpg)

### Outlook 2007

1. Start **Outlook**.
2. On the Tools menu, click **Account Settings**.
3. Click to select the target account, and then click **Change**.
4. Click **More Settings**.
5. Click the **Advanced tab**.

[![Outlook 2003 email settings](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_2010_advanced.png)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_2010_advanced.png)

### Outlook 2010

1. Start **Outlook 2010**.
2. Click **Account Settings**.
3. Select the email account from the list and click **Change**.
4. Click **More Settings**.
5. Click the **Advanced tab**.

[![Outlook 2013 email settings](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_2013_advanced.png)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_2013_advanced.png)

### Outlook 2013

1. Start **Outlook 2013**.
2. Click **Account Settings**.
3. Select the email account from the list and click **Change**.
4. Click **More Settings**.
5. Click the **Advanced tab**.

[![Outlook express email settings](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_express_advanced.jpg)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/outlook_express_advanced.jpg)

### Outlook Express 5.x and 6.0

1. Start **Outlook Express**.
2. On the Tools menu, click **Accounts**.
3. Click the **Mail tab**.
4. Click your account, and then click **Properties**.
5. Click the **Advanced tab**.

[![Windows Live Mail settings](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/windows-live-mail-smtp.png)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/windows-live-mail-smtp.png)

### Windows Live Mail 2008, 2009, 2011

1. Open **Windows Live Mail**.
2. Click the** Accounts menu**, and click the **Properties **button**.**
3. Click the** Advanced **tab**. **You can then update the port settings.

### Mac Mail

1. Open **Mail**.
2. From the Mail menu, choose **Preferences**.
3. In the Preferences window, click the **Accounts button** if it is not already selected.
4. In the Accounts list, if you have multiple accounts, click **your email account**.
5. Click the **Server Settings** button near the bottom of the pane.

**Note!** If you do not see a Server Settings button, click the drop down list, click “**Edit Server List…**“, and click the “**Advanced**” tab.

[![Old Mac Mail server list](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/old_mac_mail_server_setting.jpg)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/old_mac_mail_server_setting.jpg)     [![New Mac Mail server list](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/new_mac_mail_edit_server_list.jpg)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/new_mac_mail_edit_server_list.jpg)

### Microsoft Entourage

[![Entourage settings](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/entourage.jpg)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/entourage.jpg)

1. Open **Entourage**.
2. From the Tools menu, choose** Accounts**.
3. Click the **Mail** tab.
4. Double-click the affected account.
5. Click “**Click here for advanced sending options.**“

### iPhone 6

1. Unlock your phone and then click on the **Settings** icon
2. Scroll down until you see **Mail, Contacts, Calendars**, then click on that line. [![iPhone 6 Mail icon in settings](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/mail-icon-settings2.png)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/mail-icon-settings2.png)
3. You will see the **Accounts** list. Click on the email account that you wish to update.
4. You will then see a page with the account name and two switch options for **Mail** and **notes**. Click on the Account line at the top to proceed.
5. Your next screen will display the *IMAP/POP3 Account Information.* [![Display iPhone Account info](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/iphone6-account-info.png)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/iphone6-account-info.png)
6. In order to change the **Outgoing SMTP Settings**, click on the **SMTP** line
7. You will see the **SMTP**. Click on the *Primary Server* in order to change the existing settings, or click on **Add Server** to add a new SMTP server. *NOTE: The following steps are for modifying the existing SMTP server.* [![Add SMTP](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/iphone6-add-smtp.png)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/iphone6-add-smtp.png)
8. The **Outgoing Mail server** information will then be displayed. Click on the line that you wish to change, then click on **Done** in the top right of the screen in order to apply your changes. [![Advanced Outgoing settings](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/iphone6-outgoing-advanced.png)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/iphone6-outgoing-advanced.png)

### Thunderbird

1. Open **Thunderbird**
2. Click the** Edit menu**, and choose **Account Settings**
3. Click** Outgoing Server (SMTP)**
4. On the right hand side click the **server to modify** and click** Edit**

[![Thunderbird SMTP settings](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/thunderbird_smtp.jpg)](https://www.inmotionhosting.com/support/wp-content/uploads/2020/01/thunderbird_smtp.jpg)