---
title: "Create email account error: No such file or directory"
description: "When setting up an email account in the cPanel email accounts, you may encounter the following error. Error File open for /home/userna5/etc/domain.com/passwd failed with error No such file or..."
url: https://www.inmotionhosting.com/support/email/no-such-file-or-directory/
date: 2012-12-28
modified: 2021-08-16
author: "InMotion Hosting Contributor"
categories: ["Email", "Website Error Numbers"]
type: post
lang: en
---

# Create email account error: No such file or directory

[![no-such-file-or-directory](https://www.inmotionhosting.com/support/wp-content/uploads/2012/12/email_email-troubleshooting_no-such-file-or-directory_no-such-file-or-directory.gif)](/support/wp-content/uploads/2012/12/email_email-troubleshooting_no-such-file-or-directory_no-such-file-or-directory.gif)

When setting up an email account in the cPanel email accounts, you may encounter the following error.

Error
File open for /home/userna5/etc/domain.com/passwd failed with error No such file or directory

This error occurs when the etc folder was deleted or renamed inside your home directory of your files.

## How to fix the No such file or directory error

1. First, contact [tech support](/support/amp/how-to-get-great-technical-support/) to see if you can have your files restored from a backup. If support does not have the files in the backups, proceed to step 2.
2. [**Login into your cPanel**](/support/edu/cpanel/how-to-log-into-cpanel/).
3. **[Go to the File Manager](/support/edu/cpanel/using-file-manager-in-cpanel/).** **Select the Home directory and click Go**.
4. Check for the following Necessary files for your server to function. The following are the files you need for your server. – public_html – public_ftp – mail – etc If any of these are missing, you can just recreate them in the file manager. Once you have the etc and/or the mail folder created, your will be able to create email addresses again.