InMotion Hosting Support Center

All accounts hosted with InMotion Hosting allow you to send out mailing lists. On our shared servers there is a limit to the number of emails sent per hour to help prevent spam. The initial limit is 250 emails per hour per cPanel account. If you need to send out more emails then are permitted, you can request the limit be raised. You can send us a Bulk Email Request in your Account Management Panel (or AMP).

How to send an Email Limit Exception Request

  1. Log into your Account Management Panel (AMP ) interface.
  2. Click Bulk Limit Exception Request link

    Click the Request Email Limit Exemption icon.

  3. Click Bulk Limit Exception Request linkThe next screen will ask for information related to your request. Please fill in all the information as thoroughly as possible.
    What domain will be sending out the list?This is the name of the website that will be sending out the emails, such as example.com.
    How many emails do you plan to send out?This is normally the size of your email list. If you have 500 members, then the number here will be 500.
    How often will these emails be sent?List whether you plan on sending these emails out on a daily, weekly, monthly, or other basis.
    What is the source of the emails?Describe how you collected the email addresses. (from your site, did you purchase them, etc)
    Where is the "Opt Out" link in each email?Every bulk mail is required to have an "opt out" or "unsubscribe" link. Describe where yours is.
    What software do you plan to use to send your mail?List the program that will be handling the email list. For example you may be using phplist.
    What methods will you use to 'rate limit' the mailing list as it is sent out?Sending out a large number of emails at once can slow the server. You will want to send them out in smaller batches. This is known as 'rate limiting'. Describe how you will accomplish that here.
  4. Once you are done, click the Submit button. This will send the information in an email to our Support department. After submitting the request, a support technician will analyze your request and send you an email once a decision is made.

Support Center Login

Social Media Login

   
Social Login Joomla

Related Questions

Here are a few questions related to this article that our customers have asked:
Can I determine my Email limit status
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2014-03-03 6:03 pm

It seems the Additional Services -> Other area is no longer on the redesigned AMP dashboard.

Staff
11,186 Points
2014-03-04 11:27 am
Thank you for notifying us. I have edited the article so that it now shows the proper steps.
n/a Points
2014-07-29 12:57 pm

I'm running a VPS and in my AMP menu I don't have the "Request Email Limit Exemption" option. What is my hourly limit on emails and can it be changed?

Staff
38,227 Points
2014-07-29 1:17 pm
Hello Ron,

Thanks for the question! This limit is not set in AMP for VPS/Dedicated server account. You can find a tutorial on this by going to Set max Hourly email limit. This shows you how to make the change in WHM.

Hope that helps to answer your question!

Regards,
Arnel C.

n/a Points
2016-09-10 3:53 pm

Your staff needs to stop telling people that VPS server have no limit on emails/hr because that is an outright lie. I have a VPS account and they refuse to raise my email limit over 1k/hr.

Staff
43,758 Points
2016-09-12 2:37 pm
You should be able to set this yourself within your WHM.
n/a Points
2014-10-13 2:35 pm

It’s exhausting to find knowledgeable people on this topic, however you sound like you already know what you’re speaking about! Thanks!

n/a Points
2015-10-26 3:35 pm

1. My control panel does not have an Request Email Limit Exemption icon.

2. Although this article does not say so, it looks like the exemption you can

    request has to do with the rate of emails going out; what I would like to be

    able to do would be to simply allow longer email address lists (for me, a limit

   of 200 would be practical). Would the exemption work for that too?

Staff
43,758 Points
2015-10-26 7:52 pm
Hello Steve,

The "Request Email Limit Exemption" icon should be in the AMP, not the cPanel. If it is not in the AMP, you will want to contact Live Support to see why it is not there. It is a tool for you and should be there when you need it.

You are correct in that the limit is for the rate of outbound emails. It is an hourly limit for your cPanel account. It is set to 250 by default, so all email addresses on your cPanel account combined cannot send out more than 250 emails per hour.

By 'address list' I assume you mean the number of recipients per email. This is currently set at 50, so each email can have a maximum of 50 recipients. If you want to send an email to 100 people, you would need to send it to two batches of 50 people. Sadly, this setting is not an account-wide setting but a server wide setting. It cannot be changed without affecting the entire server, which is not something our Systems team will perform at this time.

Kindest Regards,
Scott M
n/a Points
2017-01-27 2:49 am

So you have a built-in limit of 250/hr....but what about total emails?  I have a large list that I'd like to drip slowly (I don't mind 250/hr).  Is there a total number limit?

Also, what tips do you have to avoid blacklisting while still using my shared hosting account?  It's too costly to use MailChimp and similar services to run a large list -- I use them to run smaller lists.  I would like to use my shared hosting to send to my large, old list on a semi-regular basis.

Staff
12,779 Points
2017-01-27 7:39 am
The 250 email limit is by default but can be raised on a case-by-case basis. There's no overall limit just the hourly rate limiting. A few things to remember when sending to email lists. First, make sure that the list were all people that opted in. That means, they wanted you to send them emails from your newsletter campaign. Do not buy lists from sellers to market your services or goods since this is considered spam. Also, make sure your emails have an opt-out link in them. That way, instead of reporting you as spam, recipients can opt-out. It's also a requirement of CAN-SPAM act. Be careful of using spammy vocabulary in the subject line of the message. Also, make sure the text to image ratio in the image is good (make sure you have content and its just not images). Also, make sure the sender email matches the actual sender. It's almost a dead giveaway the message is spam if it arrives from a sender that doesn't match. Keep in mind, it's smart to use services like mailchimp to protect your domain from being blacklisted. If your domain is blacklisted it can affect your business emails, not just your marketing campaigns.

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

11 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!