---
title: "Reporting False Positives in MailChannels"
description: "If an outgoing email is bounced back and marked as spam by MailChannels for legitimate email, follow these steps to report it as a false positive. Make sure to review the error first to confirm that..."
url: https://www.inmotionhosting.com/support/email/mailchannels/reporting-false-positives-in-mailchannels/
date: 2025-02-05
modified: 2025-02-05
author: "Derrell"
image: https://www.inmotionhosting.com/support/wp-content/uploads/2025/02/mailchannels-false-positive.png
categories: ["MailChannels"]
type: post
lang: en
---

# Reporting False Positives in MailChannels

![Reporting False Positives in MailChannels](https://www.inmotionhosting.com/support/wp-content/uploads/2025/02/mailchannels-false-positive-1024x538.png)

If an outgoing email is bounced back and marked as spam by [MailChannels](https://www.inmotionhosting.com/support/email/mailchannels/) for legitimate email, follow these steps to report it as a false positive.

Make sure to review the error first to confirm that the email was not blocked for valid reasons. See our [MailChannels Sending Errors: Common Issues and How to Fix Them](https://www.inmotionhosting.com/support/email/mailchannels/mailchannels-sending-errors/) article prior to reporting a false positive.

## 1. Open the Bounced Email

- Log into your email client and open the message that was returned as spam.
- A bounced email from [MailChannels](https://www.mailchannels.com) will include an error message like this:

```
: host smtp.mailchannels.net[52.43.13.119]  
said: 550 5.7.1  Message blocked. If this is a false positive,  
please report this to your hosting service provider. See https://console.mailchannels.net/insights/bounce  
(in reply to end of DATA command)
```

## 2. Click the MailChannels Link

- In the bounced email, look for a link to the MailChannels Insights Bounce page (e.g., `https://console.mailchannels.net/insights/bounce`).
- Click the link to open the MailChannels Insights Bounce page.

## 3. Mark the Email as "Not Spam"

- A status box will appear in MailChannels.
- Click the **Not Spam** button to report the message as a false positive.![MailChannels Not Spam button](https://www.inmotionhosting.com/support/wp-content/uploads/2025/02/mc-notspam.png)

## 4. Confirm Your Report

- A pop-up box will appear asking you to confirm your report.![Report False Positive confirmation box](https://www.inmotionhosting.com/support/wp-content/uploads/2025/02/mc-report-spam.png)
- Click **Confirm** to finalize the report. You will see a success message.

**Note:** Reporting an email as a false positive **does not automatically resend it**. You will need to manually resend the bounced email.

## Emails Still Bouncing After Reporting as Not Spam?

If your legitimate email continues to bounce after reporting it as a false-positive, contact us with the full email body and headers so we can manually review the issue.