---
title: "Mac Mail Error – Mail can’t verify the identity of “mail.domain.com”"
description: "Troubleshooting the Apple Mail error: \"Mail Can't Verify the Identity...\" A fairly common error with Apple Mail is the error: Mail can't verify the identity of \"mail.domain.com\". A typical cause of..."
url: https://www.inmotionhosting.com/support/email/mail-cant-verify-the-identity-of/
date: 2011-09-23
modified: 2023-07-17
author: "Brad Markle"
categories: ["DNS and Nameserver Changes", "Email"]
type: post
lang: en
---

# Mac Mail Error – Mail can’t verify the identity of “mail.domain.com”

## Troubleshooting the Apple Mail error: “Mail Can’t Verify the Identity…”

A fairly common error with [Apple Mail](/support/email/set-up-mac-mail/) is the error: Mail can’t verify the identity of “*mail.domain.com*“. A typical cause of the issue is that the certificate for this server is invalid. You may also be connecting to a server that is pretending to be “*mail.domain.com*” which could put your confidential information at risk. Do not connect to the server if your see that it is connecting to the wrong server.

[![cant_verify_identiy](https://www.inmotionhosting.com/support/wp-content/uploads/2011/09/macmail_troubleshooting_cant_verify_identiy.gif)](/support/wp-content/uploads/2011/09/macmail_troubleshooting_cant_verify_identiy.gif)

## Troubleshooting the Mac Mail error

When Mac Mail connects to your server, it by default attempts to connect using a SSL connection. On shared servers, the SSL certificate will look similar to *secure108.inmotionhosting.com*. Mac mail is throwing an error because it is not seeing a SSL certificate for “*mail.example.com*“, and instead it is seeing the *secure108.inmotionhosting.com* certificate. This is common, and it is safe to ignore. Click “*Connect*” to ignore this message and continue. To verify it is an inmotionhosting.com certificate, click “*Show Certificate*“, and you should see it listed.

[![verify_certificate](https://www.inmotionhosting.com/support/wp-content/uploads/2011/09/macmail_troubleshooting_verify_certificate.gif)](/support/wp-content/uploads/2011/09/macmail_troubleshooting_verify_certificate.gif)