---
title: "Create a Notification Email Template Using the WHMCS Ticket System"
description: "WHMCS allows you to modify and even create your own custom e-mail templates. For instance, if your client submits and/or replies to a Support Ticket the WHMCS Ticket System will receive their..."
url: https://www.inmotionhosting.com/support/email/how-to-create-a-notification-email-template-using-the-whmcs-ticket-system/
date: 2018-06-12
modified: 2021-08-16
author: "InMotion Hosting Contributor"
categories: ["Email", "WebHost Manager (WHM)"]
type: post
lang: en
---

# Create a Notification Email Template Using the WHMCS Ticket System

WHMCS allows you to modify and even create your own custom e-mail templates. For instance, if your client submits and/or replies to a Support Ticket the *WHMCS Ticket System* will receive their submission and modify the status accordingly. You can, however, create an email notification to alert you when a client takes action on a Support Ticket. In this guide you can learn how to **create a ticket email notification** *using WHMCS*.

## Create a Notification Email Template

1. [Log into the WHMCS Administrative Dashboard.](/support/edu/whm/whmcs-login/)
2. Hover over the *Setup* tab, then click on **Email Templates** from the list of menu items.
3. Select the **Type** (of *Email Template*) you would like to create. For this example, *Notification* is selected.
4. Type a name of the template into the **Unique Name:** field. For this example, *New Technical Support Ticket* is entered.
5. Click the **Create** button.
6. Enter the details of your notification into the form and then click the **Save Changes** button.

You can use the table below to help fill out the form with the correct details.

| Field | Description | Value |
| --- | --- | --- |
| From | Enter the *Name* and *Email Address* as you would like it to appear in the headers of the email notification. | The first field contains: **Ticket System** The second field contains: **no-reply@example.com**. |
| Copy To | Enter an *Email Address* that you would like to send a copy email to (CC:). | This field does not contain a value for the purpose of our example. |
| Blind Copy To | Enter an *Email Address* that you would like to send a copy email to (BCC:). | This field does not contain a value for the purpose of our example. |
| Attachments | Choose a file to attach to each email notification. | This field does not contain a value for the purpose of our example. |
| Plain-Text | Check this check-box to use Plain-Text format for each email notification. Leave this box unchecked to use the HTML format for each email notification. | **Unchecked** |
| Disable | Check this check-box to disable this email notification. | **Unchecked** |
| Subject | Enter a *Subject* as you would like it to appear in the headers of the email notification. | **New Technical Support Ticket** |
| Email Template Content | Enter the content of your email template. | **This is simply a notification intended to alert the recipient that the Technical Support Ticket System needs to be reviewed for Customer assistance, immediately! A new ticket has been received.** |

**Congratulations!** Now you know how to **create a custom email notification**. Be sure to check out our guide on [how to assign a custom email notification to a Support Department using WHMCS.](/support/email/how-to-add-an-email-notification-rule-using-the-whmcs-ticket-system/)