---
title: "How to Add an Email Notification Rule Using the WHMCS Ticket System"
description: "Once you have created a Notification Email Template you can assign the template to a particular Support Department using the WHMCS Ticket System. You can utilize this configuration to receive email..."
url: https://www.inmotionhosting.com/support/email/how-to-add-an-email-notification-rule-using-the-whmcs-ticket-system/
date: 2018-06-13
modified: 2021-08-16
author: "InMotion Hosting Contributor"
categories: ["Email", "WebHost Manager (WHM)"]
type: post
lang: en
---

# How to Add an Email Notification Rule Using the WHMCS Ticket System

Once you have [created a Notification Email Template](/support/email/how-to-create-a-notification-email-template-using-the-whmcs-ticket-system/) you can *assign the template to a particular Support Department* using the **WHMCS Ticket System**. You can utilize this configuration to receive [email notifications](/support/email/how-to-configure-email-notifications-in-whmcs/) to a specific address when a ticket is received for each [Support Department you create](/support/edu/whm/configure-support-dept-whmcs/). In this guide, you can learn how to **assign a notification email template to a Support Department** *using WHMCS*.

## Create Notification Rule

Once the *Email Notifications* have been configured, you can create a **notification rule**. In this example, the notification rule will be configured to send an email to the appropriate Support Department when a new ticket is received.

1. [Log into the WHMCS Administrative Dashboard.](/support/edu/whm/whmcs-login/)
2. Hover over the *Setup* tab, then click on **Notifications** from the list of menu items.
3. Click the **Create New Notification Rule** button.
4. Enter a name for the rule into the **Rule Name** field. For this example, *“New Technical Support Ticket”* is entered.
5. Select **Ticket** then select **New Ticket** from the list under the Ticket options.
6. From the **Department** drop-down menu, select the Support Department you would like to create the notification for. For this example, *Technical Support* is selected.
7. Under the *Notification Settings* section, select **Email**.
8. From the **Email Template** drop-down menu, select the custom template you would like to use as the notification. For this example, *New Technical Support Ticket* is selected.
9. Enter the email address(es) you would like this notification to be sent. You can enter multiple email addresses by separating each with commas. For this example, *support@example.com* is entered.
10. Finally, click the **Create** button.