Snapshot of One or more messages in your Outbox do not have a valid account specified. errorRecently we had a customer with an error in their Windows Live Mail IMAP account. This happened after they were moved to a different server and the email settings for the email client were changed. Below is an excerpt of the error message.

One or more messages in your Outbox do not have a valid account specified.
Would you like to use your default acct to send these messages?


The problem is that you have an email stuck in your outbox (that failed to send for previously), which was initially written from an email address that no longer exists in your Windows Live Mail. This email account may technically "no longer exist", for example, if you've updated the email account's settings within Live Mail. When you then attempt to send and receive, Live Mail will not send the email stuck in the outbox because the original email account that created it no longer exists.

Solution #1

The easiest solution is to simply re-create the email messages that you want send that are stuck in the outbox. It is as easy as going through each email in the outbox and copy / pasting it into a new message, and then sending.

Solution #2

During our research in finding out what causes this problem, we read many online forums that suggested the problem may be due to a conflict with an anti-virus program running on your desktop. While we don't believe this is the case, you may want to try temporarily disabling any anti-virus programs (or related programs) and attempting to send the emails again.

How to fix the error

  1. Open your Windows Live mail program.
  2. Select the Home tab at the top right of your Windows Live Mail.
  3. Windows Live Mail OutboxClick the Outbox to the left.

    Find any emails that are not sending out. You will need to copy the content of the email and send it as a new email with the new account.

  4. Once you send the email again, you can delete the email in the Outbox. The error will go away after the sent email is deleted.
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n/a Points
2014-03-06 6:21 pm

Open your Windows Live mail program. I can't the only thing that opens is the window on my desktop says executing under status send 2 message(s) using verizon

13,760 Points
2014-03-07 11:07 am
Hello Ron,

It sounds like something may be stuck in your outbox. I found a similar post on the official Microsoft website, where they provide a possible solution.

Have you tried restarting your computer?

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-03-07 11:36 am

Ok I got it I opened up task manager and end task on live mail then proceeded to open my email then I could do my thing. Delete the outgoing mail.

n/a Points
2014-09-05 10:30 am
I'm getting an error message that says "Error can not delete this e-mail" sometimes it tells me it can not open the e-mail.

what do I do?

13,760 Points
2014-09-05 12:20 pm
Hello Bob,

Thank you for your question. I found an article in the Official Microsoft support forums, where they provide several solutions to problems deleting emails.

Thank you,
n/a Points
2014-12-19 2:00 pm

I like to use my email sometimes, but lately I am getting an error that I have 5 emails stuck in OUTBOX. When I check I don't have an OUTBOX listed on the left with the other options. So where are those emails going? Thanks for your help.

21,599 Points
2014-12-19 2:27 pm
Hello Donna,

Sorry for the problem with your LIVE mail client. Fortunately, the issue does have a solution. Follows these steps:

  1. Login to your Windows Live Mail application

  2. Click Work Offline - you will need to be on the HOME page of Windows Live mail to see the option.

  3. When you are offline, you will then see the Outbox folder. Click on it to open it.

  4. Click on the message(s) that you want to delete, then click on the DELETE key to remove them.

If you want to keep a copy of the email that's failing to send, then make sure to copy the offending email to another folder so that you can try editing it and re-sending at a later point.

If you are having trouble finding the Outbox folder, you will need make sure that you are in the HOME menus (Microsoft calls the set of menus a "ribbon"), make sure you can see ALL of your folders. In the MAIL folder you should be able to select Outbox. This issue is fairly common for Microsoft users, so out the solution for it in their forum.

I hope this helps to answer your question, please let us know if you require any further assistance.

Kindest regards,
Arnel C.

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