An email I was expecting did not arrive
If your email account does not receive the test message the sending email account should receive a notice known as a bounceback. The bounceback message will contain information on why it was not received properly. We have an article that lists some of the more common reasons why emails are returned. If you do not receive the email and the sending account does not receive a bounceback email, you will want to contact our Live Support department for further investigation.
Check the IP Blacklists
Check the MX Records
Did the Email Bounce Back?
Bounceback Parser Tool
Contact our Live Support Department
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2017-06-07 8:18 am
Dear Inmotionhosting Team,
Greetings! some of my co workers complaining that there are not receiving some emails from other senders. I also sent a test message on each emails that experiencing the said problem and they are able to received the email when i try to access there email on inmotionhosting server also those email capacity I've already to put to unlimited storage. So therefore is there any solution regarding on this matter.
2017-06-07 11:06 am
Hello Genesis W. Paras,
If you're having problems with emails not being received by users, there are a number of possibilities. If you could please provide us with specific information regarding the accounts and how the emails are being sent, then we can look at it in more detail. If you wish for the issue to be handled privately, then please submit a ticket to our live technical support tea.
If you have any further questions, please let us know.