---
title: "How to Add Live Chat to your WordPress Site"
description: "In this article Install Live ChatAdd Live Chat to your Site Do you need to interact with website visitors in real-time? Chat is a great way to reach out and offer help or close a sale. For example,..."
url: https://www.inmotionhosting.com/support/edu/wordpress/how-to-add-live-chat-to-your-wordpress-site/
date: 2019-07-19
modified: 2021-08-16
author: "InMotion Hosting Contributor"
categories: ["WordPress Hosting", "WordPress Tutorials"]
type: post
lang: en
---

# How to Add Live Chat to your WordPress Site

In this article

- [Install Live Chat](#install-live-chat)
- [Add Live Chat to your Site](#add-live-chat)

Do you need to interact with website visitors in real-time? Chat is a great way to reach out and offer help or close a sale. For example, you could have a chat pop up and ask if they “need any help”, or “have any questions”. This personalized touch can increase the visitor’s confidence in your service or company. It’s also a good way to clear up any confusion a potential customer may have about your product or service. Once their question has been answered, hopefully, they will continue with the purchase.

A couple of benefits of being an InMotion [WordPress Hosting](https://www.inmotionhosting.com/wordpress-hosting) customer is that we can migrate over your existing website or easily get you set up with a site that has WordPress already installed.

**Note:** You will need to sign up for a free [tawk.to](https://www.tawk.to) account to complete this guide. This is where you will monitor and manage the chats. It also includes powerful tools for tracking reporting visitors.

## Install Live Chat Plugin

Since WordPress does not include chat abilities, you will have to add them to your site with a 3rd party plugin. Of the many plugins available, Tawk.To Live Chat is the most popular with over 100,000 active installations.

1. [Log into your WordPress Dashboard](/support/edu/wordpress/logging-into-wordpress-dashboard/).
2. Click **Plugins** then **Add New**.
3. Type ‘**tawk**’ in the search box.
4. You will see Tawk.To Live Chat listed. Click the **Install Now** button.
5. Once the installation completes, click the **Activate** button to enable it.

## Add Live Chat to your Site

Now that you have the *Tawk.To Live Chat *plugin installed, we’ll show you how to add the chat to your WordPress site.

1. In your [WordPress Dashboard](/support/edu/wordpress/logging-into-wordpress-dashboard/), click **Settings** then **tawk.to**.
2. On the *Account Settings* page enter the **Email** address and **Password** for your tawk.to account.
3. Click the **Sign in** button.
4. Choose your **property** from the drop-down menu.
5. Click the **Use selected widget** button.
6. Click the **Visibility Options** link.
7. The Tawk.to widget will display on all pages by default. To change the settings, toggle the button to “**Always show Tawk.To widget on every page**”. You can then choose which pages the chat widget will display on.
8. Alternately, you can enable the option to “**Exclude on specific url**” then enter the URL’s you don’t want the chat widget to display on.
9. Once you have chosen your settings, click the **Save Changes** button. You will now have a chat icon on the pages you selected. Clicking it will cause it to pop-up with a chat window. It will look like this:[ ![]( https://www.inmotionhosting.com/support/wp-content/uploads/2019/07/add-live-chat-to-wordpress.png%20)]( https://www.inmotionhosting.com/support/wp-content/uploads/2019/07/add-live-chat-to-wordpress.png%20)

Congratulations, now you know how to add live chat to your WordPress website. You can begin interacting with visitors and tracking them in real-time.