How to Get Support from WordPress.org

Throughout our WordPress Education Channel, you have likely found references to plugins and themes. And you must already know that using plugins will get you more value out of your WordPress site. But sometimes plugins break, and themes don’t always work as you might have expected. In this article, we’ll show you exactly how you can get support from WordPress.org for dedicated help with plugins and themes.

What do you do if you’re having trouble with a plugin or theme?

Contacting hosting support is not always the best move to make when a plugin is misbehaving. There are simply too many plugins and themes for any host to provide full support for. In this article, we’ll show you how to get support from the WordPress community. Here you’ll not only find other helpful tips from users, but often you may find yourself in a dialog with the developers themselves.

The developers are most qualified to provide the authoritative information you need. But often, you will find that other people using the plugin are happy to help; and they may have encountered the same issue you’re having and have a ready fix for it.

How to Get Support from WordPress.org

All of the plugins you’ll find in the WordPress plugin repository provide you with a detailed plugin page. Here you can review the plugins and get support. We’ll show you how to do that if you’ll follow these steps:

  1. Log into your WordPress admin area
  2. Click Plugins

    Click Plugins

  3. View Details

    Find the pugin you need help with and click View Details (a modal window will pop up)

  4. WordPress plugin page

    Click the WordPress.org Plugin Page » link

  5. Choose Support

    Choose Support

Direct Support from the WordPress Community at WordPress.org

Now you will be able to ask direct questions to the community of users who are familiar with the plugin. Often, the developers themselves will drop in to answer questions and provide feedback.

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