---
title: "How To Fix The “Ticket ID Not Found” Error In WHMCS"
description: "Testing out your ticketing system in WHMCS? Usually the problem goes like this: I've just set up email in WHMCS and not seeing the message come through as a ticket request. WHMCS has an email import..."
url: https://www.inmotionhosting.com/support/edu/whm/ticket-id-not-found-whmcs/
date: 2019-10-16
modified: 2021-08-16
author: "Christopher Maiorana"
categories: ["WebHost Manager (WHM)", "Website Error Numbers"]
type: post
lang: en
---

# How To Fix The “Ticket ID Not Found” Error In WHMCS

Testing out your ticketing system in WHMCS? Usually the problem goes like this: I’ve just [set up email in WHMCS](/support/email/confgigure-email-piping-whmcs/) and not seeing the message come through as a ticket request. WHMCS has an **email import log** where you can view errors.

## Ticket ID Not Found Error

If you have any problems, you should view the *Utilities* > *Logs* > **Ticket Mail Import Log** for any specific errors.

Here you might see the error: “Ticket ID Not Found.”

This error indicates that you sent a message using your admin email account. Admin accounts are expected to only reply to tickets. Try sending an email from a different email address, as one of your customers would, and your message should appear as normal.