---
title: "How to Configure Support Settings in WHMCS"
description: "As a reseller it is important to support the products you sell. You may be called upon by clients for help or for information. WHMCS allows to set up a fully functional support system. Login to your..."
url: https://www.inmotionhosting.com/support/edu/whm/how-to-configure-support-settings-in-whmcs/
date: 2016-04-25
modified: 2023-06-08
author: "Christopher Maiorana"
categories: ["WebHost Manager (WHM)"]
type: post
lang: en
---

# How to Configure Support Settings in WHMCS

As a reseller it is important to support the products you sell. You may be called upon by clients for help or for information. WHMCS allows to set up a fully functional support system.

1. [Login to your WHMCS Admin](/support/edu/whm/login-to-whmcs/)
2. [![General Settings under Setup](/support/images/stories/reseller/general-settings-whmcs/Tooltip_043.png)](/support/images/stories/reseller/general-settings-whmcs/Tooltip_043.png) Hover over *Setup*
3. [![Support settings](/support/images/stories/reseller/general-settings-whmcs/Selection49.png)](/support/images/stories/reseller/general-settings-whmcs/Selection49.png) Choose the *Support* tab
4. Fill in the settings: Support Module: Select your option from the dropdown Support Ticket Mask Format: Key: %A – Uppercase letter | %a – Lowercase letter | %n – Number | %y – Year | %m – Month | %d – Day | %i – Ticket ID Ticket Reply List Order: Select the sort order you want to use from the dropdown Ticket Reply Email Limit: Email sending limit per 15 minutes Show Client Only Departments: Tick to show client only departments to guests (not logged in visitors) Client Tickets Require Login: Require login by the owning client for viewing tickets assigned to a client Knowledgebase Suggestions: Show suggested KB articles to a user as they enter a support ticket message Attachment Thumbnail Previews: Tick to enable thumbnail previews of image attachments (requires GD) Support Ticket Rating: Allow users to rate support ticket replies from staff Ticket Closure Feedback Request: Tick to enable sending of Ticket Feedback Requests upon closure of tickets Prevent Email Reopening: Tick to prevent email replies from re-opening closed tickets and to send an email advising to open a new ticket or update the existing ticket for clients. Update Last Reply Timestamp: Select the option you want Disable Reply Email Logging: Do not create email log entry for ticket replies (text is already logged in ticket so saves disk space) KB SEO Friendly URLS: Tick to enable SEO friendly urls (Requires renaming the htaccess.txt file to .htaccess in the root directory) Allowed File Attachment Types: Seperate multiple extensions with a comma Service Status Require Login: Require a login to view the server status & network issues pages Include Product Downloads: Tick to include Product Associated Downloads in the Downloads Directory
5. [![Blue Save Button](/support/images/stories/reseller/general-settings-whmcs/savechanges1.png)](/support/images/stories/reseller/general-settings-whmcs/savechanges1.png) Click **Save Changes**

Now that you have gone through the Support options you are ready to proceed to the [Invoice](/support/edu/whm/how-to-configure-invoice-settings-in-whmcs/) tab.