InMotion Hosting Support Center

This article pertains to WHM, a feature only available to VPS Hosting, Dedicated Hosting, and Reseller Hosting users. Shared Hosting users do not have WHM access.

If you are an InMotion Hosting customer and your account has been suspended, the page you're probably looking for: My Website is Suspended

WHM allows you to suspend / unsuspend accounts. This is typically only used when an account you manage reaches a delinquent billing status. When you suspend an account, traffic to the websites on the cPanel account in question will be redirected to a generic account suspension page. When the account is then unsuspended, this redirect will be removed automatically.

To Suspend or Unsuspend an account:

Both Suspending and Unsuspending an account are managed from within the same place in WHM. To suspend / unsuspend an account:

  1. Log into your WHM
  2. Click Manage Account Suspensions under Account Functions in left menu of WHM.
  3. Select the account in question by clicking on either the username or the main domain on the account. If you are suspending an account, you can place a note in the box to help remember why it was suspended.
  4. Click on either Suspend or Unsuspend.

Congratulations, now you know how to suspend or un-suspend an account!
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Continued Education in Course 102: Creating and Managing Accounts with WHM
You are viewing Section 12: How to Suspend / Unsuspend cPanel accounts within WHM
Section 11: How to Work with Feature Lists in WHM
Section 13: How to Customize a cPanel Account in WHM
n/a Points
2017-04-04 4:38 pm

How do I create a custom page to show when account is suspended?

11,043 Points
2017-04-04 5:14 pm
With a VPS/Dedicated account, you can use WHM to manage an account suspension page, which the user will see instead of their site if the account is suspended. This can be done under the "Web Template Editor."

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