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Support CenterIf you have enabled iOS Mail Push notifications in WHM, your server will be set up to send Push notifications (for new emails) to your iOS device. Once you have created and installed the Apple Push Notification service (APNs) Key, you must then change your Account Settings in your iOS device to allow Push notifications. In this guide, you will learn how to configure an existing Mail Account to enable Push notifications on an iOS device.
Enable Push Notifications
- Tap on the Settings icon from your Home Screen.
- Scroll to find and tap on Accounts & Passwords.
- Tap on Fetch New Data.
- Find the toggle next to Push. The toggle button will display green when this option is enabled. If the toggle button is not green, tap on it to enable it.
- Once Push is enabled, scroll down to locate your Mail Account from within the list of accounts and tap on it.
- Under Select Schedule a check mark will appear next to the active schedule for your Mail Account. Tap on Push.
Once you have enabled Push through the settings on your iOS device, it is recommended that you close and then restart the Mail App, to ensure this setting is updated immediately. If the Mail App was not previously opened, then you can simply open the Mail App and the new schedule should take effect.
To close an App (device with Home Button): double-tap the iOS device’s Home Button and swipe through your open Apps to locate the Mail App. Simply swipe up to close the App.
To close an App (device without Home Button): Swipe up from the bottom of the screen, hold your finger on the screen when you reach the middle and your open Apps will display. Tap and hold any App until you see a red “x” in the top left of each open App. You can swipe through your open Apps, to find the Mail App. Swipe to drag the App up, to close it.
There isn’t a ‘Push’ option listed, just Fetch and Manual.
Hello Steve – I’m not sure what version of the iOS you’re using, but I have the current one on my iPhone 6 and the very first option is for PUSH. Please check to make sure that your iOS has been updated.
Hi, iOS 13.3.1 (latest) on iPhone 7+. The only options are Fetch and Manual.
Thanks,
Steve
Hi Steve – The main difference I’m seeing is that when I look for “Accounts and passwords” it’s reversed and labeled “Passwords & Accounts”. Then I scan down to Fetch New Data, the very first thing that I see is “Push” and it’s a toggle switch at the top of the screen when I tap on it.
It doesn’t show for me Example Mail Account.
Hi, Leon! For additional assistance with your email setup, please reach out to our live support.
Why can I see my calendar events on my phone, that I scheduled on my outlook calendar on my laptop, but I can’t see the calendar events I schedule from my phone on my outlook calendar on my laptop?
Hi, Bill!
We can help you with configuring your software set-up on your servers. We just have this guide set up to enable communication between our WHM server software and iOS. If you are having trouble with the interaction between your iPhone and your Outlook mail client, you would need to refer to either Apple support (for the phone) or Microsoft support (for the Outlook client).
My email acct isn’t in the list, as a matter of fact , ICloud and Holiday calendar is the only ones in the list
Hello John,
If you’re not seeing your email account, then it’s possible that your account is not set up in the iOS settings. Make sure that you have added your email account into your iPhone in order to enable push settings for it.
Why I still unable to see the push options after my setting has been done?
I recommend you recheck your steps, starting with WHM, but contacting Apple Support if it doesn’t work afterwards.
Our email configuration tool gives the possible settings for email apps. I recommend secure SSL IMAP or Standard IMAP.