How to Enable/Disable the Spam Box Feature Using the Spam Filters Settings in cPanel

The Spam Box is a great feature that can help mitigate the amount of emails (classified as spam) that appear in your inbox. By enabling the spam box and setting an appropriate Spam Threshold Score you can filter potential spam emails to their own folder. Along with the added benefit of reducing the amount of spam emails in your inbox, you will also gain the ability to review the emails that are being classified as spam prior to deletion. In the event legitimate emails are falsely identified as spam, you can move them to your inbox rather than having them automatically deleted and lost forever. In this guide, you can learn how to enable and disable the Spam Box feature in the Spam Filters settings.

Enable Spam Box

  1. Log into cPanel.

  2. Click on the Spam Filters icon, under the Email section.

  3. Click on the Move New Spam to a Separate Folder (Spam Box) toggle.Click on the image to enlarge screenshot.

    NOTICE: The toggle should change to blue and a green success message will appear, indicating: “Success: Spam Box has been enabled.”

Disable Spam Box

  1. Log into cPanel.

  2. Click on the Spam Filters icon, under the Email section.

  3. Click on the Move New Spam to a Separate Folder (Spam Box) toggle.Click on the image to enlarge screenshot.

    NOTICE: The toggle should change to grey and a green success message will appear, indicating: “Success: Spam Box has been disabled.”

Congratulations! Now, you should be familiar with how to enable/disable the Spam Box feature to help reduce the amount of spam that appears in your inbox. If you are seeing legitimate emails being sent to the spam box and/or spam emails appearing persistently in your inbox, you should check out our guide How to Choose an Effective Spam Threshold Score to help determine a more suitable score.

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