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Zencart Website Error http error 500

Category: Zen Cart

InMotionFans
n/a Points
Asked:
2017-02-15 6:52 pm EST

Hits: 122
The website was working then all of sudden I receive this error The XYZ page isn’t working
XYZ is currently unable to handle this request. HTTP ERROR 500
At first it was showing the website files and when I tried to go to the login page it would say that configure.php was missing in admin/includes. I contacted your chat and spent over 2 hours with them on chat, they managed to get the backend working, but now the front end has the error. They say its not on their end and that it appears files are missing. Does anyone know how to fix this? The site was working fine and then I purchased an SSL from you had it installed, now this!

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OTHER ANSWERS

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Arn
Staff
42,973 Points
2017-02-15 7:53 pm EST
Hello,

Sorry for the issues with your Zencart after installing SSL. When you added the certificate, did you re-configure ZenCart to use SSL? There is a set of instructions for this here. Please double-check your settings for this. If you continue to have problems, you may need to speak with ZenCart support or go to their support forums.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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