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Wordpress Jetpack plugin stopped working

Category: Wordpress

2012-04-06 9:17 am EST

Hits: 1,605
I've used the Wordpress Jetpack plugin for months without problem. The stats stopped working a few days ago.

I uninstalled and reinstalled the plugin. When I try to complete the installation by contacting Wordpress, I get the following error:

"Jetpack could not contact register_http_request_failed. This usually means something is incorrectly configured on your web host.

SSL connection timeout"

Wordpress support suggests this is caused by something incorrectly configured on the host. I do not recall making any changes in cPanel prior to this happening.

Anyone encountered similar problem? Has inMotion made any changes recently that might cause this error?

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5,399 Points
2012-04-06 9:43 am EST
Hi aplatac,

I did some research on this error message for you, and first wanted to share some great topics I found:

<a href='' target='_blank' rel='nofollow'>register_http_request_failed ... SSL connection timeout</a>

<a href='' target='_blank' rel='nofollow'>[resolved] [Plugin: Jetpack by] Your Jetpack has a glitch, This usually means your site is not pu (27 posts)</a>

It is interesting to see that users were reporting similar errors as yourself, and there were all on different hosting providers. Then all of a sudden, it seems that WordPress changed something because you can see everyone chime back in again stating that their issue was resolved.

I also found this page:
<a href='' target='_blank' rel='nofollow'>New update: Jetpack 1.1.2</a>

.. and on that page it mentions:

Fixes for many “register_http_request_failed” errors caused by hosts making https requests, without verifying SSL certificates.

That page is almost 1 year old now, but what I would suggest is checking to see if there is by chance a newer version of the Jetpack plugin you can install, which may help correct this issue.

<strong>Has inMotion made any changes recently that might cause this error?</strong>

As far as I'm aware, we have not made any changes recently that would cause this problem.

I hope this helps point you in the right direction! Feel free to post a comment at the bottom of this page if we can help further.

- Brad

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