InMotion Hosting Support Center

Installed theme on host; does not appear in Wordpress dashboard

Category: Wordpress

InMotionFans
n/a Points
Asked:
2014-11-05 6:20 pm EST

Hits: 1,695
I'm trying to set up a new website. Having selected my theme (a StudioPress child theme running on Genesis), I set up a Wordpress.com site, then bought InMotion hosting and installed Wordpress and the themes. However, when I go to activate the theme in the Wordpress dashboard, it's not there. (Relevant: the Wordpress.com site and the Wordpress installation use the same URL, which I'm rapidly beginning to suspect was a major mistake.)

I *think* the problem may be that the domain (bought through GoDaddy) was originally pointing at the Wordpress.com site, and though the DNS is now pointed to InMotion, it may just not be effective yet and so I'm logging into the Wordpress.com site rather than the InMotion-hosted Wordpress installation. (Further evidence for this: when I visit the admin log-in link, the admin username/password combination doesn't work.) However, I'd rather not waste another whole business day only to find that I made another wrong assumption.

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0

Arn
Staff
42,973 Points
2014-11-05 6:24 pm EST
Hello,

Sorry for the WordPress problem. Yes, it's very possible that the problem you're having has to do with the domain pointing to the hosting service. If you just registered it or changed it, then you should allow for up to 24 hours of DNS propagation time. Since you didn't provide the domain names I couldn't check it myself. If you wish for us to investigate the issue further, then provide the domain name.

Otherwise, I hope this helps to answer your question!

Kindest regards,
Arnel C.

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Original poster here (couldn't log in with AMP for some reason). The domain names are thebelieverstrust.wordpress.com and believerstrust.org.
cjbirch
18 Points
2014-11-05 6:30 pm EST
0

TJEdens
Staff
10,077 Points
2014-11-05 7:27 pm EST
Hello Cjbirch,

I looked into your wordpress installation on your server with us and I saw the genesis theme installed correctly. I also noticed a theme called Parallax-Pro installed as well. Both themes are showing up in the file directory and the wordpress dashboard at this time. Are you installing this theme via the dashboard or by uploading the zip file? Your DNS has already propagated to our server so that is not currently the issue.

Kindest Regards,
TJ Edens

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I installed it by uploading the zip file; I've heard that the next step in the process is to go to the Wordpress dashboard and activate the theme (Parallax-Pro is the desired theme, a child theme to Genesis) but I can't find where to do that. Also, the admin credentials I put in at setup don't currently let me into the Dashboard; I can only get to the Dashboard using the UN/PW I set up on Wordpress.com.
cjbirch
18 Points
2014-11-05 7:31 pm EST
Hello CJ,

I checked your account and I could get to the admin login with no problem. If you can get to the login screen, you should be able to use the password recovery option there to get back in. Did you remember the email address you used when you logged in? If you use the lost password option, then you should be able to get in. If you are unable to recover with this option, then please review the instructions in Resetting your Admin password.

That should allow you to get into your installation. If you continue to have problems, then please let us know.

Regards,
Arnel C.
Arn
42,973 Points
Staff
2014-11-05 7:49 pm EST
Hey Arn,

Are you getting to the admin login via believerstrust.org/wp-admin? Is there a way to get there via cPanel? Whenever I try to access the dashboard, I end up at thebelieverstrust.wordpress.com, which I'm pretty sure is not where I want to be (because I can't log in with the admin identity I set up for the site when I installed wordpress on cPanel).
cjbirch
18 Points
2014-11-06 1:17 pm EST
Hello CJ,

Sorry that you're still having problems with the login. I arrive at the WP-Admin screen by typing "believerstrust.org/wp-admin" - you can't get there using the cPanel. Are you typing the URL directly in the browser? Are you sure that you are NOT using a hosts file modification that is affecting how the URL appears on your computer? Please tell us what address you are typing into the browser and or if you're using a shortcut to get to the URL.

I hope this helps to clarify the issue. If you're able to get to the correct login page, then make sure to go through the to reset the WordPress Admin password. You can also use these steps to verify the user you used to log in.

Kindest regards,
Arnel C.
Arn
42,973 Points
Staff
2014-11-06 3:27 pm EST
I'm typing in the full URL (http://believerstrust.org/wp-admin/) and have tried it on multiple computers (one of which hasn't visited the site at all previously). Consistently, it's redirecting me to thebelieverstrust.wordpress.org and the admin login information (which I received in the "New Installation of Wordpress" email from InMotion) doesn't work. The login information I set up when I created the Wordpress.com site, which doesn't seem to be hosted by InMotion, still works.
cjbirch
18 Points
2014-11-06 6:16 pm EST
Hello cjbirch,

Thank you for the additional information. I looked up up the Whois information for your domain, and it is showing as modified 11/05/2014.

It usually occurs much sooner, but you may be experiencing propagation if you made DNS changes (such as pointing to our nameservers) yesterday.

Alternately, the the network you are on may not update the DNS information regularly, and may be holding on to old cache. Flushing the cache may help clear out stored information.

If your problems persist, please perform a Ping/Traceroute and reply with the results. This will give us detailed information on the route you are taking to our servers.

Thank you,
John-Paul
John-Paul
31,633 Points
Staff
2014-11-06 7:52 pm EST
Looks like John-Paul's theory is the most accurate; I've tried to access it from several different computers running on the same network and consistently receive the same page. Computers on other networks, however, can access the page no problem. I've talked with our network admins and they're working on solving it right now, but 10 to 1 that's the issue.

Thanks for your help, guys! I really appreciate it!
cjbirch
18 Points
2014-11-07 2:39 pm EST
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