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I cannot upload a photo to my site with word press.

Category: Wordpress

2013-08-10 8:32 am EST

Hits: 4,225
I keep getting an error: Unable to create directory D:\Hosting\2248308\html/wp-content/uploads/2012/07. Is its parent directory writable by the server?
is something set up wrong and how do I fix it?

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31,633 Points
2013-08-12 12:37 pm EST
Hello brianmazz,

Thank you for your question. Sorry to hear you are unable to create a directory. Here is a link to a forum post on the Official Wordpress site, where they provide a solution to a similar error (it looks to be caused by a permission issue).

If you are hosted with us, you can modify the permissions in cPanel.

It looks like you trying to upload a file to Wordpress, but it is trying to create a directory in:

This is a directory on your local computer, instead of online. Are you running Wordpress from your local computer?

If you have any further questions, feel free to post them below.
Thank you,


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john-paul I am not hosting with you at this time, but I will if this will help with my problems. can I just pay you to fix my site? I need a spot on one of my pages I can upload a photo, every month.
11 Points
2013-08-19 6:20 pm EST
Hello Brianmazz,

The problem that John-Paul was trying explain above is that you were creating the folder/directory in the wrong place. If you have Wordpress installed on your computer hard drive, then it would different from running it on a Hosting server. If you were hosting the website on a web server, then you would need to create the directory or folder on the web server - NOT in your D: drive (as indicated by the path you gave to us). WordPress allows you to easily add images to any page within its editor. You would need to do this using the WordPress editor.

Check out these videos and they will guide you through UPLOADING an image and also ADDING an image into a post or page:

Uploading an image: Uploading an Image into Wordpress

Adding an image to WordPress: target="new">Adding an image/graphic into a post/page

Both of these are YouTube videos done by a third party - but they explain it very well. There are many others that you might want to try. They explain it step by step, so hopefully it will answer your question.

I hope this information helps! Please let us know if you require any further assistance.

Arnel C.
42,973 Points
2013-08-20 4:23 pm EST
a company set this up for me, and now wont help support it. if I download wordpress and follow your procedure will I be able to edit my site. I have all the password?
11 Points
2013-08-21 7:46 pm EST
Hello Brianmazz,

If your website is using WordPress then you don't need to download it. It's not like a program that runs on your hard drive that requires you to edit a file that you then upload to the webserver. The WordPress application RUNS on the webserver. The editing application runs FROM the webserver. You would need to already know the passwords to get into it. All editing and account management for WordPress occurs in this interface (the WordPress Administrator - check out: First Steps with WordPress for information on beginning your use of Wordpress.

If you are hosting the website with us, then we can always get into it, but we will not change passwords without verifying your account first. You can always work with our technical support team that is available 24/7 (phone/chat/email) - scroll to the bottom of this page for contact information.

I hope this helps to clarity the issue.

Kindest Regards,
Arnel C.
42,973 Points
2013-08-21 8:04 pm EST
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