InMotion Hosting Support Center

How do I fix an error when upgrading a WordPress theme?

Category: Wordpress

2011-12-14 3:33 pm EST

Hits: 860
I am trying to upgrade to platform pro developer (theme) from platform pro. However, when I try to install the file I get the following:

Installing Theme from uploaded file:
Unpacking the package…

Installing the theme…

Destination folder already exists. /home/sixty65/public_html/

Theme install failed.

Using Wordpress 3.3

You must login before you can ask a follow up question.

You must login before you can submit an answer.

Best answer chosen by InMotion Hosting staff


Tim S
13,821 Points
2011-12-14 3:48 pm EST

Thanks for posting your question. I'm more than happy to assist you today. The installation is failing because WordPress thinks the theme already exists and is installed. You can delete the folder that currently exists and then attempt to install the theme. You can delete the folder using an FTP program such as FileZilla or the File Manager in cPanel.

You'll need to navigate to the folder:

Once you are in the themes folder delete the platformpro folder there. This should resolve the issue.

I would suggest you may want to backup that folder, just in case there's an error. This will allow you to replace the folder in case it fails.

I hope this helps! If you need further assistance please feel free to contact us.

Thank you!

Tim S

You must login before you can post a comment about this answer.

Like this Question?

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!