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Cannot install WordPress in home directory

Category: Wordpress

2013-09-01 3:26 pm EST

Hits: 465
When you purchase sub-domains at inmotionhosting, you cannot install wordpress IN that subdomain's folder.

Softaculous' install script for Wordpress doesn't allow installation in a folder that contained a period (.) without version 4.2.8. is using 4.2.7, so I can't install at I have to install at

When will this be updated?

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Thanks! This is where I was messing up; thought if I didn't specify the folder for my add on domain that it would replace the files in my "primary" domain.

Putting the name of the addon domain in the first spot and leaving the second one blank did it!

Thank you!!
64 Points
2013-09-04 10:01 am EST



30,400 Points
2013-09-02 12:13 pm EST
Hello Ohdarn,

Thank you for your question. I tested on a standard server, and am able to install Wordpress on a subdomain.

We are happy to help, but will need more information such as the primary domain for your account.

It may be easier to contact Live tech support, so you can provide account specific information in a secure manner.

If you have any further questions, feel free to post them below.
Thank you,


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I'm interested in finding out how you did this. These are the steps I performed:
1. Deleted all references in public_html to and MyDomain
2. Clicked the Wordpress (install) button.
3. Selected as the domain that this was installing for and MyDomain as the folder to create it in. (Attempting to install it in folder results in the error as a (.) in the folder name is not allowed by 4.2.7.
4. I now have a website at - when I go to it shows a folder listing with MyDomain as a subfolder; when I go to that subfolder I see my website.
64 Points
2013-09-02 5:57 pm EST
Hello OhDarn,

Sorry for the problem with the WordPress installation. Check out this screenshot:
Softaculous wordpress install.

This was installed on my test server. If you leave the "in directory setting" blank, then it will install directly to the web root (public_html). If you put a folder name in that space, then the subfolder name will be created based on your entry.

Also, by our terminology, you're not purchasing "subdomains", you are either registering a domain name or purchasing a hosting account that can hold the files for you website. Domain names can be used as the primary domain, an add-on domain, or as a parked domain on a hosting account.

A subdomain looks like this: or

On shared accounts, add-on domains can have their folders saved under the primary domain name's root folder (by default, this is public_html). So, by default, the add-on domains added to the public_html folder can be considered as subdomains to the primary domain. However, the hosting servers know that the domain name is handled a stand-alone domain name if you use it in a web browser. The folder is also accessible through the subdomain structure, but this normally NOT used.

However, you do need to follow this convention, you can always set the root folder for an add-on domain outside of the public_html folder. Many people do this in order to keep the files for the different domains hosted under one account in one place making it easy to organize.

I hope this helps to explain the differences, and how we installed WordPress to the root instead of a subfolder. If you have any further comments or questions, please let us know.

Arnel C.
40,371 Points
2013-09-03 2:37 pm EST
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