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WHMCS fails to run after install

Category: Whm

2015-07-09 8:41 am EST

Hits: 323
I installed WHMCS on my domain. When I try to run it, it displays an error message

Site error: the file /home/myuserid/public_html/whmcs/index.php requires the ionCube PHP Loader to be installed by the website operator...

What should I do?

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43,761 Points
2015-07-09 8:52 am EST
Hello simyseng,

Sorry to hear you are having issues with your WHMCS running. We need a bit more detail in order to assist. With other software this can be caused by not having specific versions of PHP. What version of PHP are you running on the server?

Kindest Regards,
Scott M

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I'm running PHP 5.6
17 Points
2015-07-09 10:03 am EST
It's working now. I downgrade the PHP version to 5.4.
17 Points
2015-07-09 10:06 am EST
'm getting a similar error message (...requires the ionCube PHP Loader ioncube_loader_lin_7.... being the only difference) Im running php 7 and don't want to change this. How can this be resolved without changing the php version?
16 Points
2016-08-06 3:34 am EST
You may want to change to php 5.4, publish, then change back and see if that helps.
43,761 Points
2016-08-08 2:21 pm EST
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