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WHMCS error when logging in to client area.

Category: Whm

InMotionFans
n/a Points
Asked:
2016-05-30 6:15 pm EST

Hits: 488
I am getting the following error when logging in as a customer to WHMCS. Any thoughts how I can fix it?

Fatal error: Uncaught exception 'RuntimeException' with message 'Calculated algorithm "unknown" is not supported' in /home/OOOOOOOO/public_html/OOOOOOOO/includes/classes/WHMCS/Security/Hash/Password.php:0 Stack trace: #0 /home/OOOOOOOO/public_html/OOOOOOOO/includes/classes/WHMCS/Authentication/Client.php(0): WHMCS\Security\Hash\Password->verify('OOOOOOOO', 'OOOOOOOO') #1 /home/OOOOOOOO/public_html/OOOOOOOO/dologin.php(0): WHMCS\Authentication\Client->verifyFirstFactor() #2 {main} Next exception 'RuntimeException' with message 'Calculated algorithm "unknown" is not supported' in /home/OOOOOOOO/public_html/OOOOOOOO/includes/classes/WHMCS/Terminus.php:0 Stack trace: #0 [internal function]: WHMCS\Terminus->whmcsExceptionHandler(Object(RuntimeException)) #1 {main} thrown in /home/OOOOOOOO/public_html/OOOOOOOO/includes/classes/WHMCS/Terminus.php on line 0

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christopherm
Staff
11,130 Points
2016-05-31 9:39 am EST
Hello,

Thank you for contacting us about this WHMCS error. This is certainly not the expected error, and we cannot even find WHMCS documentation that mentions this error. It's possible there is a deeper configuration issue that needs to be addressed.

This would require account verification to dig further. I suggest contacting our Live Support department with replication steps and the necessary account credentials.

Best,
Christopher M.

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