InMotion Hosting Support Center

WHM adding a previously deleted account

Category: Whm

InMotionFans
n/a Points
Asked:
2016-03-11 5:08 pm EST

Hits: 66
I'm new to the reseller account and added an account then terminated it because I did it wrong. But now when I try to add it back in, I get an error that the account username is the same so it won't let me create it. Is there a way to clear that old one completely so that I can add it back in?

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TJEdens
Staff
10,077 Points
2016-03-11 5:49 pm EST
Hello,

Thank you for your question regarding WHM. If you are not able to remove the account via WHM then you may need to contact our support department to have them remove it has it may be a fail safe to prevent users from remove accounts by accident.

Best Regards,
TJ Edens

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Thanks, I did end up contacting support and it turned out it wasn't my previously deleted account that was the problem, but another account on the same server with the same 8 characters in the username. Drove me crazy for awhile but we did get it sorted, thanks!
chayton
3 Points
2016-03-15 6:18 am EST
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