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Web Sites down

Category: Whm

2012-10-23 9:32 am EST

Hits: 738
I received an email mid-day yesterday that my annual payment was received, and since then, my websites have disappeared, including my mail. How do I get them back online?

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Best answer chosen by User


9,968 Points
2012-10-23 9:43 am EST
Hello cpukanecz, and thanks for your question.

It looks like 2 of your 3 domain names have their domain registration expired and that's why when you try to pull them up in a web-browser it's showing a default related searches page, and why your e-mail wouldn't be working.

I would recommend contacting us directly so that full account information can be disclosed and not viewed publicly here. You can either give us a call or start a live chat from the top of our website, or submit a support ticket regarding these matters.

In order to submit a ticket, please shoot an e-mail to ( being sure to include your username, and the original cPanel password of your account or the last 4 digits of the credit card on file for verification. Or you can submit a ticket directly through our support interface here:

Submit a support ticket

Please let us know if you have any other questions at all.

- Jacob

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