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Need shell access on account

Category: Whm

n/a Points
2015-04-06 11:38 am EST

Hits: 221
Please enable shell access on my account.
"Shell access is not enabled on your account!
If you need shell access please contact support.
This is what I get when I try to SSH into my account.

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42,973 Points
2015-04-06 11:50 am EST

Sorry for the problem with accessing SSH on your account. I did double-check your account and SSH is indeed enabled for the account. Please see this article for further assistance in logging in through SSH(there's also a video which demonstrates it): Logging into SSH for Shared/Reseller Accounts . If you have any further questions or comments, please let us know.

Kindest regards,
Arnel C.

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