InMotion Hosting Support Center

I get 500 error when I try to add IP to firewall

Category: Whm

n/a Points
2017-02-08 6:04 pm EST

Hits: 37
I get the following error when I click on "Add IP to Firewall" under Plugins in WHM

Internal Server Error
No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/addon_add2apf.cgi): The subprocess reported error number 2 when it ended.

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42,973 Points
2017-02-08 6:14 pm EST

Apologies for the issue with the 500 error when adding an IP to firewall. Unfortunately, I have no way to correct that issue in the Support Center. You will need to submit a verified support ticket to have the issue reviewed so that support or one of the senior tech support teams can resolve the problem for you. Make sure that you provide verification for the account (or submit the ticket through AMP). Apologies again that we can't provide a solution for that issue through the support center.

If you have any further questions or comments, please let us know.

Arnel C.

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