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I cannot access SSH with Putty, and find ADD IP in WHM.

Category: Whm

2015-05-15 4:02 pm EST

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I cannot find any link to add ip address to the firewall on WHM.
Do I need to upgrade to WHM?
Whenever I tried to access SSH with Putty, there is "Network Error: Connection timed out".
I cannot find anything about IP in WHM.

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42,973 Points
2015-05-15 4:09 pm EST
Hello Myweb15,

Sorry that you're having problems with getting access to SSH or find the option to add an IP in WHM. The following tutorial should make it easy to find: How to add your IP address to the firewall ( for ssh access ).

If you continue to have problems finding the option to do this, then you will need to reach our live technical support team for further assistance.

I hope this helps to answer your question, please let us know if you require any further assistance.

Arnel C.

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