InMotion Hosting Support Center

Cannot Log into SSH

Category: Whm

peterc2015
Asked:
2015-10-14 3:50 pm EST

Hits: 84
I was reset my root password, butI still cannot log into my VPS using SSH. And also I cannot log into WHM. Can you help me to reset my root password ?

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TJEdens
Staff
10,077 Points
2015-10-14 3:53 pm EST
Hello Peterc2015,

Unfortunately we are not able to reset your password as it requires account verification that should not be displayed on this public forum. However if you contact support while trying to connect to the server via SSH they will be able to tell from the logs what the problem is with your connection. Are you sure you have added your IP address to the firewall?

Best Regards,
TJ Edens

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