InMotion Hosting Support Center

Cannot access SSH

Category: Whm

2013-08-15 7:00 pm EST

Hits: 3,824
I'm helping my client to setup a new site, but cannot connect to SSH. I've restarted the SSH server in WHM, but it's still not working. It would timeout, so it looks like the firewall is blocking it, or I'm connecting to the wrong port. Could you check for me if there is anything missing?

My client's user name is "goldco22" and have the website "" and "".


You must login before you can ask a follow up question.

You must login before you can submit an answer.



42,973 Points
2013-08-15 7:26 pm EST
Hello Zxcjason,

Sorry to hear you're having problems with SSH. You are probably correct, the firewall will block the IP address if you did not add the IP through the Web Host Manager(WHM).

Read through this article for Adding Your IP to the Firewall. Once you have done that then you should be able to get log in using SSH with no problems.

If you continue to have a problem with SSH, or if you have any further questions, please let us know.

Arnel C.

You must login before you can post a comment about this answer.

Like this Question?

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!