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account list in whm missing accounts

Category: Whm

n/a Points
2016-04-29 8:39 am EST

Hits: 197
Why are some accounts not showing up in account list in whm ?

I added 17 accounts manually with same package. 15 show on list. 2 do not. I cannot re-add them because it says already on file. they do not appear in DNS zones either.

I am stumped.

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10,077 Points
2016-04-29 9:43 am EST

Thank you for your question regarding WHM. This happens when you restore an account and it ends up having a different owner than your user. If you log in with the root user you can modify the account that way. Also if you need further assistance you may contact our support department as they can resolve this as well.

Best Regards,
TJ Edens

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