InMotion Hosting Support Center

Are my sites down due to the cPanel update?

Category: Website

2012-12-05 10:49 am EST

Hits: 755
All of my websites are down this morning. When I go to each site, it says "This site is currently unavailable. If you are the account holder contact customer service...." Is this due to the cPanel security update or do I need to investigate further? If it is due to the update, do you know when the sites will be back up?


You must login before you can ask a follow up question.

You must login before you can submit an answer.

Best answer chosen by User


9,968 Points
2012-12-05 11:10 am EST
Hello xavisa, and thank you for your question.

This doesn't appear to be due to the recent cPanel updates. It looks like your account used a very large amount of CPU usage today which triggered our automated suspension script that runs on the shared servers.

Taking a look at your access logs for the day it looks like you got extremely heavily crawled by search engine bots today, and also one IP address from Germany tried to login to your WordPress site over 29,000 times. I went ahead and blocked that IP address at the server's firewall so it couldn't continue to cause additional resource usage.

I went ahead and implemented a Crawl-delay: 30 rule in your robots.txt files for you to help slow down search engine crawlers a bit. I would recommend also reading more about the robots.txt file and what you can do with it here:

How to stop search engines from crawling your website

Also you'll want to better protect your WordPress installation with a plugin that can limit the amount of login attempts that is allowed per IP:

Using the Limit Login Attempts WordPress plugin

I've gone ahead and un-suspended the account for you and everything should be back online now. Please let us know if you have any further questions at all.

- Jacob

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!