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OMG! What did I do.. Can't access my Joomla website..


InMotionFans
n/a Points
Asked:
2015-01-06 4:03 am EST

Hits: 6,234
Well.. I hope I did not create a huge problem. I was reviewing my Joomla website with Firebug, trying to get rid of an element. I used Firebug, deleted what I thought was only the article and an element, closed Firebug and now I am unable to reload my page. is there a way to find out what I deleted? I am receiving this message, "Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."

Is there somewhere to check in my php or database to see what I deleted? I didn't think Firebug would save the change because I've tried to edit code in the past using it and it did not save. Thanks for your help

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Hello,

I'm still bummed about this.. the template developer says it has nothing to do with the template, but a server issue. I searched online, even under Joomla and they too said it's a server issue.. even gave options. I sought the assistance of InMotion via Chat, they advised me to email support. For 3 days I have yet to get someone who knows what to do. Yes, InMotion Rep moved my files as suggested.. but same problem occurs. Support tech tells me to contact template developer.. I'm beginning to think that someone at InMotion must know how to solve this issue. Are there any skilled Joomla techs. This is the last info I have presented to InMotion support researching Joomla database when others have the same issue. I need help with this:

Most of what I read even in joomla regarding this issue regards the .htaccess file

The error you see is usually caused by an issue in your .htaccess file so any error reports will be in the actual server logs - usually below root and often accessible from the server control panel. You should check what each extension writes to .htaccess as you could maybe rewrite the redirects so they do not conflict.

I found this conversation as well and just need help identifying what they are talking about

It's stuck in an endless redirect loop. Do you have any plugins installed? First step is to disable all those by renaming the plugins folder temporarily. Also you can check what’s really going on by using a tool like firebug to watch the headers. You could also paste your htacess file.

Aaron I did all of the above after all but after so many reinstals I got it going. I also wasn't seeing the network options show up even though I added the lines to wp-config.

I really hope someone knows what to do.. I've even offered someone from InMotion to call me . Please let me know.. I can see everything in my backend.. the website will not show..

A
AJUSTY
25 Points
2015-01-24 12:36 am EST

OTHER ANSWERS

0

JeffMa
Staff
11,186 Points
2015-01-06 9:17 am EST
Hello,

As Firebug is used for local debugging and actually doesn't change anything on the server, anything you change in it is only visible to you. That said, changes will typically reset after you refresh the page.

I was able to visit your site and see a login page, so it appears things are working and the issue is simply locally on your browser. Clearing your browser cache should resolve the issue.

Best regards,
JeffMa

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Hello Jeff,

First let me say that I had to use a friends Google account to log in.. Im not sure why Inmotion cannot fix it's AMP Login into the community, although I was given a link to post the initial question with no problems signing on. Anywho, unfortuantely, the website you checked is not the one with the issue. I spoke with tech support and its not a server issue, however an issue with Joomla website.. they suggested i try and check Joomla error log because it seems as though there is an issue with a module and yes that is what I deleted with Firebug before this issue. I don't understand how Firebug saved this.. weird all I did was close it out and I could not load my website. I cannot access the admin login to the site either. I can give you the site via email because it's not public just yet. I hope you can help me with this as well..
AJUSTY
25 Points
2015-01-06 10:44 pm EST
Hello Ajusty,

Sorry for the problem with the login. The login issue is a current priority to be fixed with the support center, so it will be fixed soon. I'm sorry that you're having a problem with the Firebug issue. If you provide the URL of the exact website, we can look into it further, but if you did delete a portion of the website, then you might be better off restoring the site from a backup. Otherwise, you have to identify what you removed from the site and try to restore it. We don't have any details on the issue, so trying to give you specifics on your website will require that you provide more information. Let us know and we'll look into the issue in more depth.

Kindest regards,
Arnel C.
Arn
40,371 Points
Staff
2015-01-07 9:35 am EST
Arn,

I can't find a blue comment under your response. But, is there a email I can send my URL to? Yes, I know exactly what I deleted, however not sure what was in it. I thought it was a simple article within the template. It's too late to use the backup from my host .. I do backup my computer but how would it be there? I also use Filezilla quite often. Thanks
AJUSTY
25 Points
2015-01-07 12:22 pm EST
Hello,

This is what my Joomla Template developer suggested?
"As it is also effecting your Joomla administration this should rule out it been caused by any frontend extension (modules, templates, plugins etc). Possible a database or file access issue.

May I suggest opening the configuration.php (root of your Joomla installation) and setting the error reporting to 'development'...

public $error_reporting = 'development';

Refreshing your site should then give you an error message which will hopefully point you in the direction of what may be causing this."

Will I conduct this procedure through my cpanel? Thanks
AJUSTY
25 Points
2015-01-07 12:29 pm EST
Hello Ajusty,

The suggestions of your developer are sound. You will need to make those changes using the cPanel File manger. You need to look directly at your Joomla files that are saved on the server and then edit the configuration file. You can also use an FTP client if you are familiar with FTP.

I hope this helps to resolve the issue. Please let us know if you require any further assistance.

Regards,
Arnel C.
Arn
40,371 Points
Staff
2015-01-07 1:04 pm EST
Hello,

I tried to perform the task my developer suggested and it did not work. However, I did search other options using the suggestion and performed this task:
I opened /includes/framework.php and /administrator/includes/framework.php and added this line :

// System configuration.
$config = new JConfig();

// XXX : Line to add for a temporary fix
$config->error_reporting = 'default';

// Set the error_reporting
switch ($config->error_reporting)
{
case 'default':
case '-1':
break;

case 'none':
case '0':
error_reporting(0);
break;

This gave me access to my admin login screen.. however I can't get through the password access. I went and changed my password via database, user, etc., used the changed password and still no luck.

I might add that I have a domain name however I'm using a demo template through the domain and I can only guess that the database I use is that of the original domain via MYPHPAdmin

Can I offer temp access to the template developer into my FTP? It is the Joomla Template Developer. I want to remain safe, but I definitely need getting this site repaired. Please offer suggestions. Thanks

A
AJUSTY
25 Points
2015-01-08 12:25 pm EST
Hello AJUSTY,

Thank you for your question about providing temporary access to your developer. In our guide on Giving your developer or designer account access we discuss several options, including FTP.

Also, our guide on How to Change your Joomla 3.1 Database Settings includes a section on how to ensure you are using the correct database settings in Joomla. This may help you identify the correct database associated with your site.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
John-Paul
30,400 Points
Staff
2015-01-13 3:01 pm EST
Forgive me for putting this in the wrong place above..

Hello,

I'm still bummed about this.. the template developer says it has nothing to do with the template, but a server issue. I searched online, even under Joomla and they too said it's a server issue.. even gave options. I sought the assistance of InMotion via Chat, they advised me to email support. For 3 days I have yet to get someone who knows what to do. Yes, InMotion Rep moved my files as suggested.. but same problem occurs. Support tech tells me to contact template developer.. I'm beginning to think that someone at InMotion must know how to solve this issue. Are there any skilled Joomla techs. This is the last info I have presented to InMotion support researching Joomla database when others have the same issue. I need help with this:

Most of what I read even in joomla regarding this issue regards the .htaccess file

The error you see is usually caused by an issue in your .htaccess file so any error reports will be in the actual server logs - usually below root and often accessible from the server control panel. You should check what each extension writes to .htaccess as you could maybe rewrite the redirects so they do not conflict.

I found this conversation as well and just need help identifying what they are talking about

It's stuck in an endless redirect loop. Do you have any plugins installed? First step is to disable all those by renaming the plugins folder temporarily. Also you can check what’s really going on by using a tool like firebug to watch the headers. You could also paste your htacess file.

Aaron I did all of the above after all but after so many reinstals I got it going. I also wasn't seeing the network options show up even though I added the lines to wp-config.

I really hope someone knows what to do.. I've even offered someone from InMotion to call me . Please let me know.. I can see everything in my backend.. the website will not show..

A
AJUSTY
25 Points
2015-01-24 12:37 am EST
Hello Ajusty,

With all that is going on, I am not quite sure where you are. It seems that you say your site currently is giving a redirect loop error, is that correct? If so, that is either the .htaccess file or some setting in the database for redirects. We may be able to check it, however, when I checked your site I see the coming soon page. When was the redirect occurring? Is it still occurring? If so, can you set it to allow access so we can view, duplicate, and troubleshoot the error?

Also I see you mention forum posts and the wp-config file. Wp-config.php is a WordPress file, so the advice may not be as accurate for Joomla.

Kindest Regards,
Scott M
scott
43,761 Points
Staff
2015-01-26 10:05 am EST
0

AJUSTY
2015-01-26 5:58 pm EST
Hello,

Well I figured it out on my own.. it was a Joomla issue dealing with an article plug in. the WP is just what I posted as an idea for direction. Thanks.

A

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