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I have set up a web hosted CMS and it works fine for making texts edits to my site, as well as enabling users to upload images to the root directory. But, it encounters an error when we try to post an image to the site. The CMS creators tell me to try and


jmrice22
Asked:
2013-05-11 1:46 pm EST

Hits: 2,228

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JacobIMH
Staff
9,968 Points
2013-05-13 12:15 pm EST
Hello jmrice22, and thank you for your question.

Unfortunately it appears that you had entered the bulk of your question in the title, and as such it seems to have been cut off before you could complete your full sentence.

My guess would be that you possibly have a temporary upload path set to an incorrect directory, or something of that nature with your CMS. I didn't see a 403 forbidden error in your logs, so I don't believe it's permissions, but you could check that article to make sure that all of your directory permissions where you're trying to upload images to is correct.

If you're still having any issues at all, please provide us with some more information on exactly what URLs are being used to try to upload images so that we can try to replicate the problems you're having.

- Jacob

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Thank you Jacob, the rest of my post (oops!) just stated that I am not even able to get the CMS to post images that I have already ftp'd onto the site. The CMS uploads images to the root and does not seem to be configurable to make that otherwise, but it does allow me to navigate into my images folder to get to files placed there. It just can't "process" the images, whatever that means. The URL of the CMS editor is http://client.mainstreetgraphicdesign.com/edit/ if that helps.
jmrice22
8 Points
2013-05-13 12:33 pm EST
No problem jmrice22, I hope I can help you resolve these issues.

From what I can tell, it looks like [client.mainstreetgraphicdesign.com] is not hosted on our server. I see the IP address where that site is hosted, has been connecting to just [mainstreetgraphicdesign.com] which you do have hosted with us.

What I believe is going on from what I can see from the access logs, it looks like that CMS has been uploading content into these directories:


/public_html/cpr/

/public_html/garden/

/public_html/mainstreetgraphicdesign.com

With the main website files seeming to be in the sub-folder /public_html/mainstreetgraphicdesign.com, I'm guessing that it could be having problems linking up to the image files depending on how this CMS that you're using works.

When I try to go to your website directly, it simply states "Website pending..." and gives an option to Edit your site. I'm wondering if you need to "Publish" the website from your CMS to actually have it go live.

Another thing I noticed is that you appear to have hotlink protection setup on your images via your .htaccess file, so if you're attempting to access the site over the temporary URL that could be giving you problems.

I'm guessing that because your CMS doesn't give you an option to set the path of where files should be uploaded, you'd just want to make sure you're providing the FTP credentials directly to your addon domain [mainstreetgraphicdesign.com], and not your primary domain name. That way it places all of the files in the one domain's directory, instead of some files in the main domain's document root, and some in the addon domain's document root.

If you're still having any further issues please let us know!

- Jacob
JacobIMH
9,968 Points
Staff
2013-05-13 1:12 pm EST
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