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Website is offline with the Error 522 using Cloudflare


rely30
Asked:
2013-08-08 6:33 am EST

Hits: 7,328
Hello,

I was at first trying to look at a picture from host on my server because it did'nt not show up on the website, and I got this message :

"This website is offline. The server may be down for maintenance, there may be a network problem, or the site may be experiencing excessive load. "

I'm actually using Clouflare services and wonder if the problem come from them or you ? When I try to access the wp-admin of my wordpress website this is also randomly giving me the same Error 522...

What is happening ?

Thank you,
Romain

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0

John-Paul
Staff
31,633 Points
2013-08-08 10:29 am EST
Hello rely30,

Thank you for your question. I looked into this further and coudflare states " The most common reason why this would occur is that either a program, cron job or resource is taking up more resources than it should causing the server not to be able to respond to all requests properly. "

With shared hosting, you are sharing the resources with other users, meaning if someone has a script that is functioning incorrectly, or their site is running a cron job that is resource intensive it can affect people sharing the server with them.

Our Systems Team actively monitors the servers for this type of issue, so that we can suspend the problem users, or kill a long-running process or script.

Since at this time your website is functioning correctly, it is difficult to troubleshoot. But, it looks like this may have been what occurred.

As a test in the future, you can perform a ping/tracert to your server to see if it is responding. You can determine your server name by looking at your Temp URL, for example if your temp url is:
http://biz112.inmotionhosting.com/~userna99

You will ping and tracert to:
biz112.inmotionhosting.com

Since this is public forum, it may be more useful to contact live support at the time this is happening, so they can replicate and troubleshoot the issue in real-time.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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Hummm I see... Now my question would be more, is it worse to continue using Clouflare...
Thank you for all these informations !
rely30
22 Points
2013-08-08 10:54 pm EST
Hello rely30,

I don't think it makes it worse to use cloudflare, and I also think they offer some nice features, such as the Always-online option. This lets visitors see a cached page if your site is experiencing issues.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
John-Paul
31,633 Points
Staff
2013-08-09 8:30 am EST
0

mahitoo
2013-11-12 4:05 pm EST
The server may be down for maintenance, there may be a network problem, or the site may be experiencing excessive load.

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