InMotion Hosting Support Center

cPanel login prompt stealing my password?

2013-09-09 1:18 pm EST

Hits: 1,610
My account was hacked recently, a directory removed and files created in public_html. I notice that when I log into CPanel, a windows dialog pops up and asks me for my password before the CPanel dialog does. It has the text "A username and password are being requested by https://... The site says Cpanel". Now I X it out. I'm wondering if they got my password through that additional dialog. I have a screenshot of it if you are interested.

You must login before you can ask a follow up question.

You must login before you can submit an answer.



30,622 Points
2013-09-09 2:37 pm EST
Hello Ambler0,

Sorry to hear your site was hacked. It sounds like you are seeing the cPanel login prompt, which is correct, but I would be happy to take a look at your screenshot. You can email it to with the subject: Attn: Customer Community, then leave a comment here letting us know.

Typically when a website is hacked, it is due to a weak password, or the software/plugins you are running. For example an outdated Wordpress, Joomla, etc.

Here is a helpful link to our article on what to do after a hack, and I recommend reading our guide on website security.

If you have any further questions, feel free to post them below.
Thank you,


You must login before you can post a comment about this answer.

Thanks for the response--I have sent you the screenshot. I don't really understand why I have to enter the password twice, but OK. Meanwhile I have cleaned up my website a bit and I'll be disabling the Sitebuilder blog which I think is the main cause of my troubles. I'll go through the documents you sent also. Thanks again. Andrew.
8 Points
2013-09-09 3:14 pm EST
Hello Ambler0,

I took a look at the screen shot you sent, and that's just the standard cPanel login prompt. It prompts your web-browser to display a pop-up login box, and if you cancel that, then you get the actual cPanel branded login prompt.

If you type in your correct username and password into the first pop-up login box, it should let you right into cPanel, and then depending on your settings your web-browser should ask you if you'd like it to remember those credentials for you.

- Jacob
9,968 Points
2013-09-09 7:21 pm EST
Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!