InMotion Hosting Support Center

Can't Access Backend in China

2014-08-19 3:53 am EST

Hits: 234
Hi! So, I'll be in China for the next 6 1/2 months and today was the first time I tried to log into my site from China, but none of my domains are working. I even tried logging into the cPanel, but while I can log into the AMP just fine, my cPanel refuses to load.

I have a VPN so I know that it's not a China firewall issue. Is there anything I can do to log in?

You must login before you can ask a follow up question.

You must login before you can submit an answer.



43,761 Points
2014-08-19 7:27 am EST
Hello Christiney,

The first thing you want to do is to run a ping/trace test to your sites.

You can then take a look at our article on how to read a trace in order to locate where the issue lies.

Kindest Regards,
Scott M

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

Social Login Joomla

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!