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5 second redirect and reports on prestashop website


mj.ajimine84
Asked:
2016-02-09 2:38 am EST

Hits: 46
Hi,

I am getting these weird things on my prestashop website. When you first visit www.belautribe.com you see something that says there's a 5 second redirect. Then once you get to the site, scroll to the bottom and you see these additional information that I did not put into the site. My question is, "How do I get rid of those informations?"

Thank you,
mj.ajimine84

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christopherm
Staff
11,130 Points
2016-02-09 8:26 am EST
Hello mj.ajimine84,

Thank you for contacting us about the 5 second redirect issue in Prestashop. Yes, I see the message too. Did you enable any kind of debug mode on your site? Or, did you make any recent changes that made the message start appearing?

Best,
Christopher M.

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Hi , I did enable debug mode when I was trying to find enough error I was having. Thaterror was solved but I turned off the debug mode and I'm still having the redirect issue. Please help. Thanks.
mj.ajimine84
27 Points
2016-02-10 8:36 am EST
Hello mj.ajimine84,

The first thing we look for when there is some type of re-direct occurring is the effect of the .htaccess code on your site. The .htaccess file in the file directory ABOVE your belautribe.com is causing that 5 second re-direct to occur. You need to fix your code to ignore the belautribe.com website if you don't want the 5 second re-direct to appear. We cannot provide that code change for you. You may need to consult with a developer if you are unable to make that change yourself.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
Arn
42,973 Points
Staff
2016-02-10 12:28 pm EST
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