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5 second redirect and reports on prestashop website

2016-02-09 2:38 am EST

Hits: 46

I am getting these weird things on my prestashop website. When you first visit you see something that says there's a 5 second redirect. Then once you get to the site, scroll to the bottom and you see these additional information that I did not put into the site. My question is, "How do I get rid of those informations?"

Thank you,

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11,130 Points
2016-02-09 8:26 am EST
Hello mj.ajimine84,

Thank you for contacting us about the 5 second redirect issue in Prestashop. Yes, I see the message too. Did you enable any kind of debug mode on your site? Or, did you make any recent changes that made the message start appearing?

Christopher M.

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Hi , I did enable debug mode when I was trying to find enough error I was having. Thaterror was solved but I turned off the debug mode and I'm still having the redirect issue. Please help. Thanks.
27 Points
2016-02-10 8:36 am EST
Hello mj.ajimine84,

The first thing we look for when there is some type of re-direct occurring is the effect of the .htaccess code on your site. The .htaccess file in the file directory ABOVE your is causing that 5 second re-direct to occur. You need to fix your code to ignore the website if you don't want the 5 second re-direct to appear. We cannot provide that code change for you. You may need to consult with a developer if you are unable to make that change yourself.

If you have any further questions or comments, please let us know.

Arnel C.
42,973 Points
2016-02-10 12:28 pm EST
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